Call Center Operator jobs in United States

Since 1945, the Brioni style is one of effortless modern elegance. It stems from excellence through in-house sartorial savoir-faire and continuous research in exceptional materials. In addition to its state-of-the-art Bespoke service, the House offers unparalleled, made in Italy, ready-to-wear, leather goods, shoes and accessories, both for formalwear and leisurewear, as well as fragrances.

Founded in Rome and part of the Kering group, Brioni designs and crafts in the spirit of slow luxury, a value for the planet and people that unites the craftsmen and communities behind the House.

You will be a key ambassador for the brand providing a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long term loyal relationship. You will carry out sales and clienteling actions in order to maximize individual and store target and KPIs.

• Create and develop a positive relationship with the customers, from the first contact to the farewell
• Meet and exceed CRM and retention goals
• Accomplish the goals set by the Store Management contributing to the teamwork
• Effectively use the Client Book (LUCE) to nurture the relationship with the existing and potential customers
• Create and cultivate a network of contacts to expand potential customer base
• Gather information about the market : new trends, events, competitors’ activities and products
• Effectively interact and collaborate with colleagues in the store and in the company at large
• Implement stock procedures according to company standards and guidelines
• Respect Brioni standards, roles and procedures, promptly sharing possible issues and risks

• At least 3 years of experience in a sales position in a luxury brand
• Fluent in English, fluent in Russian, another language is a plus
• Good knowledge of men's formalwear
• Good knowledge of high-end fashion field
• MTM specialization is a plus
• Listening and communication skills
• Flexible to work in a multicultural context
• A proactive individual
• Self-development attitude
• Sense of ownership
• Able to be mobile on the sales floor for extended periods
• Available to work a minimum of 2 Saturdays and 2 Sundays per month, annual inventory, and holiday season

This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type: Regular

Start Date: 2025-04-14

Schedule: Full time

Organization: Brioni Middle East General Trading LLC