Customer Service Advisor

PricewaterhouseCoopers; Dubai; On-site; AED 40,000 - 55,000; Full time

Job summary

A global professional services network is looking for a Receptionist in Dubai. The role involves handling front desk activities, greeting visitors, and managing inquiries. Ideal candidates should have at least 3 years of experience in customer service, fluency in English, and possess strong organizational and communication skills. Emirati Nationals with a family book are eligible to apply for this position. The aim is to create a welcoming environment while effectively managing the reception area.

Qualifications

• Fluency in spoken and written English; proficiency in Arabic is an advantage.
• Minimum 3 years of experience in customer service related role.
• Experience in a professional services firm is an advantage.

Responsibilities

• Greet visitors and ensure they are dealt with courteously.
• Assist with visitor check-in processes.
• Maintain visitor and caller logs.
• Support office manager in event planning and organization.

Skills

Strong organizational skills

Excellent oral communication skills

Interpersonal skills

Basic PC skills on Excel and Word

Education

High school certificate or Bachelor's degree

Tools

AutoCAD

CCURE (Security Management Software)

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Associate

Job Description & Summary

At PwC our people in property management focus on providing strategic advice and solutions for clients in the real estate industry helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions leasing asset management and development projects. In facilities and infrastructure management at PwC you will focus on creating and maintaining efficient and effective operations of physical workspaces including maintenance security and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Position Summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Eligibility to Apply

This role is eligible only for Emirati Nationals with a family book.

Primary Duties and Responsibilities

Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors arrange relevant passes and make sure all callers and visitors are dealt with promptly courteously and accurately
• Ensure visitors are made comfortable met on a timely basis by their host shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor checkin process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers and refers them to the appropriate person
• Perform general maintenance of the reception area
• Coordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business building crossfunctional relationships as needed

Education

High school certificate (equivalent) or Bachelors degree

Language

Fluency in spoken and written English proficiency in Arabic is an advantage French is a plus

Overall Experience

Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

Required Experience

Unclear Seniority

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Architectural Management AutoCAD (Drawing Software) CAD Standards CCURE (Security Management Software) Communication Corrective Maintenance Correspondence Management Cost Management Coworking Space Management CrossFunctional Team Coordination Customer Experience (CX) Strategy Demand Management Emergency Response System Maintenance Emotional Regulation Empathy Environment Health and Safety (EHS) Program Development Event Facilities Engineering Hoteling Inclusion Insurance Administration Integrated Workplace Management System (IWMS) 56 more

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

Yes

Job Posting End Date

June 5 2025