Night-Shift Customer Care Executive (English/Arabic)

Entertainer Fz; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital company in Dubai seeks a Customer Service Executive to be the first point of contact for customers. This role involves providing effective support via live chat, social media, email, and phone while addressing inquiries from both B2C and B2B customers across the UAE, KSA, and Singapore. Ideal candidates will have prior customer service experience, excellent communication skills in English and Arabic, and the ability to manage complex situations effectively. Competitive salary and benefits are offered.

Benefits

Competitive salary and benefits

Opportunities with a dynamic and innovative company

Contribution to a well-known UAE brand's success

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to work independently and take initiative.

Responsibilities

• Respond to customer inquiries via live chat, social media, email, and phone.
• Identify and resolve customer concerns, escalating when necessary.
• Maintain up-to-date knowledge of services including F&B offers and activities.

Skills

Customer service experience

Excellent English communication

Excellent Arabic communication

Problem-solving skills

Ability to handle challenges

Professionalism under pressure

Independence and initiative

Microsoft Word proficiency

Microsoft Excel proficiency

Microsoft Outlook proficiency

Job description

A leading digital company in Dubai seeks a Customer Service Executive to be the first point of contact for customers. This role involves providing effective support via live chat, social media, email, and phone while addressing inquiries from both B2C and B2B customers across the UAE, KSA, and Singapore. Ideal candidates will have prior customer service experience, excellent communication skills in English and Arabic, and the ability to manage complex situations effectively. Competitive salary and benefits are offered.