Strategic Post-Sales Advisor

Dow Jones & Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading information services firm is looking for a customer service professional specialized in postsales support in the United Arab Emirates, Dubai. You will maintain relationships with strategic clients, ensuring satisfaction and exploring expansion opportunities. The ideal candidate has extensive experience in customer advocacy and the ability to engage clients effectively. This role requires strong analytical skills, empathy, and the capability to articulate complex solutions. Join us to enhance our customers' experiences and drive value across the energy sector.

Qualifications

• 35 years of experience in customer engagement and software postsales activities.
• Knowledge of coal, steel, and chemical markets.
• Ability to explain complex material and anticipate objections.

Responsibilities

• Maintain strong relationships with top strategic customers.
• Train and support customers on OPIS solutions.
• Provide feedback on product enhancements.

Skills

Customer advocacy

Understanding business issues

Critical thinking

Analytical skills

Empathy

Exceptional verbal skills

Interpersonal skills

Multitasking

Job description

A leading information services firm is looking for a customer service professional specialized in postsales support in the United Arab Emirates, Dubai. You will maintain relationships with strategic clients, ensuring satisfaction and exploring expansion opportunities. The ideal candidate has extensive experience in customer advocacy and the ability to engage clients effectively. This role requires strong analytical skills, empathy, and the capability to articulate complex solutions. Join us to enhance our customers' experiences and drive value across the energy sector.