Waitress à United States

The company is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career opportunities to positive, vibrant and energetic individuals.

You are responsible for delivering exceptional service and ensuring an outstanding guest experience in line with standards. This role requires a passion for hospitality, extensive knowledge of beverages and cocktails, and a commitment to maintaining high service standards.

• Provide friendly, courteous, and professional service always and greet all guests warmly and professionally in accordance with company standards.
• Understand the sequence of service and anticipate guest needs.
• Handle guest complaints and comments professionally, escalating to the Restaurant Manager / Manager on Duty when necessary.
• Have comprehensive knowledge of the menu and wine list, making informed recommendations.
• Ensure prompt and accurate service of drinks to pool and restaurant guests.
• Maintain expert-level knowledge of cocktails and be able to craft them on request.
• Accurately enter all transactions into the Easipos system.

• Excellent communication skills
• Matric
• Assist guests with non-menu items, responding positively and accommodating special requests where possible.
• Coffee station to be checked and res-stocked for each service / shift to ensure a smooth barista service.
• Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations.
• Light and maintain the fire in the restaurant and bar during winter months.
• Always complete your shift cash-up and have the MOD check and sign it off.
• At least 1 year experience in a similar position in a 5-star establishment
• Must have bar set-up, drinks service and bar hygiene knowledge, including excellent cocktail knowledge
• Be familiar with operating procedures for all Food and Beverage machines, equipment and tools
• Proficiency in POS systems (Easipos preferred).
• Must be guest service orientated

• Wine certificate course/mixology training would be beneficial
• Preference will be given to candidates from Franschhoek and neighbouring areas