Restaurant General Manager

Alliance Foods SA (Pty) Ltd.; Komani; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading QSR management company in South Africa is seeking an experienced Restaurant General Manager to oversee operations for restaurant excellence. The successful candidate will be responsible for achieving sales and profit targets while managing team performance in accordance with company policies. Ideal applicants should have supervisory experience in the Quick Service Restaurant industry, be proficient in English and numeracy, and possess strong financial acumen. This is an outstanding opportunity for a passionate leader who values customer service and product quality.

Qualifications

• Prior supervisory and managerial experience in the Quick Service Restaurant Industry.
• All Star Certified and Individual Development Plan in place.
• RGM Academy and RGM Certified.

Responsibilities

• Achieve CHAMPS Standards within the restaurant.
• Manage shifts in accordance with Company Policies.
• Forecast and schedule labour by shift.
• Ensure safety and security of employees and property.
• Implement restaurant training programmes.

Skills

Supervisory experience

English Proficiency

Numeracy Proficiency

Computer Literacy

Financial Acumen

Education

Grade 12 NQF Level 4

Tertiary qualification in related field

Job description

A vacancy exists in the Operations Department for a Restaurant General Manager (RGM). Reporting to the Area Coach, this person will be responsible for achieving employee P&L, customer, profit and sales targets and maintain restaurant operational excellence in accordance with Company Policies and Procedures through team management.

KEY RESPONSIBILITIES

• Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
• Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
• Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
• Manage Local Store Marketing (LSM) activities to grow sales.
• Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
• Achieve consistent results through team management.

INHERENT REQUIREMENTS FOR THE JOB

• Prior supervisory and managerial experience in the Quick Service Restaurant (QSR) Industry
• English Proficiency
• Numeracy Proficiency
• Computer Literacy
• Financial Acumen
• All Star Certified + Individual Development Plan (IDP) in place
• RGM Academy and RGM Certified
• Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
• A passion for product quality and the customer service experience, pride in the KFC Brand!