Store Manager

Pedros Flame Grilled Chicken; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A local restaurant in Cape Town is seeking an experienced individual to oversee the overall operation of the restaurant and take-away. Responsibilities include maintaining food quality, managing stock control, handling customer complaints, and maximizing profitability. The ideal candidate has at least 3 years of restaurant and fast-food service experience, strong management skills, and excellent customer service abilities. This role offers the opportunity to lead and develop a motivated team in a dynamic environment.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and procedures are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximise profitability and motivate staff.
• Manage staff discipline and work rosters.
• Drive the restaurant/take-away forward as part of a team.
• Ensure compliance with health and safety regulations.
• Conduct daily opening and closing procedures.
• Introduce marketing activities and incentive programs.
• Manage customer service relations and complaints.
• Implement training programs for staff development.
• Lead recruitment and performance monitoring.

Skills

Restaurant and Fast-Food Service experience

Management skills

Customer service skills

Organizational skills

Problem-solving skills

Good verbal communication skills

Job description

Job Location : Cape Town, Western Cape, South Africa Application Deadline : April 30, 2026

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills