Jobs in South Africa

Are you an organised, detail-driven professional with a passion for insurance and client service?

Our client, a reputable insurance brokerage based in Stellenbosch, is looking for a Commercial Lines Claims Consultant to join their dynamic team. In this role, you'll be at the centre of the claims process — supporting brokers, liaising with insurers, and ensuring clients receive exceptional service from notification to settlement.

If you're passionate about problem-solving, thrive in a structured environment, and have a sharp eye for detail, this is the perfect opportunity to elevate your career.

• Claims Administration & Coordination
  Manage the full claims administration process for commercial lines (motor and non-motor), ensuring accuracy, efficiency, and compliance at every stage.
  Register, monitor, and update claims across various insurers, maintaining detailed records of progress and outcomes.
  Track recoveries, manage follow-ups, and ensure all supporting documentation is submitted promptly.
• Client & Broker Support
  Work closely with brokers to provide accurate updates on claim statuses and assist with client communication where needed.
  Liaise with insurers and assessors to drive the resolution of complex claims and achieve timely settlements.
  Deliver outstanding client service through proactive communication and problem-solving.
• Data Management & Reporting
  Maintain and update client portfolios, fleet lists, CRM records, and shared Google Drive folders with complete and current claims information.
  Pile regular claims reports and analytics to support management, brokers, and insurer relationships.
• Process Improvement
  Contribute to the design and ongoing improvement of the claims system to streamline processes and enhance overall efficiency.
  Identify areas where workflows can be optimised to better support clients and internal teams.
• Professional Development
  Stay up to date on insurance regulations, products, and best practices.
  Participate in training sessions to maintain compliance and expand technical knowledge.
• Ad-Hoc Support
  Assist the claims department and management with additional tasks as required, maintaining a collaborative and solutions-driven attitude.

Matric Certificate (essential)
FSCA Compliant (essential)
RE and NQF4 qualification highly advantageous (depending on date of first appointment)
Minimum of 3 year's experience in commercial lines claims (motor and non-motor)
Strong organisational, administrative, and communication skills

Negotiable salary package