Hotel jobs in South Africa

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

Scope of Position:

The Incumbent manages the operation of both the Purchasing & Receiving departments. He/she is responsible for the purchasing, receiving, storing, issuing and cost control of goods and products in and out of the hotel. Organize and facilitate stock taking with relevant Heads of Departments for food, beverage and Operating equipment as per the company policy. Liaise with suppliers to ensure best possible price for goods is received as well as ensuring exceptional quality. Constantly compare basket of goods between suppliers and ensure new suppliers are sourced.

Specific Responsibilities

• Consistently offers professional, engaging, and friendly service
• Prepare and assist in analyzing food and beverage costs on a monthly basis and recommend alternatives to improve costs
• Establish and maintain a database for food and beverage inventory stock including up-to-date pricing - Materials Control
• Ensure proper storage and issuance of all food and beverage items – Stores Procedures
• Establish and maintain a cost allocation transfer system for food and beverage supplies to the various departments - Materials Control
• Assist management in menu costing in order to establish menu item sale prices
• Prepare F&B reports as requested by management
• Prepare all hotel costs on a monthly basis – Journals
• Prepare all food & beverage costs per outlet on a monthly basis – Trading Summary
• Menu engineering reports as required
• Implement sound purchasing policies, systems and procedures in accordance with Company standards
• Ensure the efficient operation of the Purchasing Department in all aspects
• Establish contracts to ensure reduced pricing for all operating areas of the hotel
• Monitor vendors for quality, service and price through standard purchasing specifications
• Assist with Operating Capital Expenditure process (AFE)
• Receives and checks backup documentation for purchase requisitions generated by other departments/HOD
  
  

Systems & Procedures

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
• Complete all duties and ensure a concise hand over
  
  

Guest Service And Employee Relationships

• Always Recognize and greet the guests first
• Respond to any reasonable tasks as assigned by superiors
• Provide efficient, friendly, and professional service to all guests
• Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfied
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel
• Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’
• Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues
• Work closely with the hotel in participating where possible in community-based projects
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel
• Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in all social development drives with local communities and initiatives
• Actively participate in the food & beverage waste program of the Hotel
• Reduce the use of paper by not printing unnecessarily and recycle used paper
  
  

Environmental And Social Responsibility

• Work closely with the hotel in participating where possible in community-based projects
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel
• Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Actively participate in all social development drives with local communities and initiatives
• Actively participate in the food & beverage waste program of the Hotel
• Reduce the use of paper by not printing unnecessarily and recycle used paper
  
  

General And Other Duties

• The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
• The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
• Abide by Accor policy on EEO and Harassment in the workplace
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
• The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel
• Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
• Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
• Practice Safety at all times including constant awareness of safety hazard
• Reports to work on time and according to posted schedule
• Agree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
• Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives
• Calls for quotations from various suppliers for any new items. A minimum of three independent genuine quotations must be obtained for purchases of more than R5000
• Ensure that all purchase order requests are properly completed and approved
• Ensures all approved orders are placed with the relevant suppliers – Store Items
• Ensures all approved orders for non-store items, direct expenses are sent to the relevant HOD/Departments
• Carries out regular market survey prices of all items and services for the hotel by keeping constant touch with the suppliers
• Follows up and ensures that goods are delivered in accordance with the purchase order and without any delay
• Responsible for making sure that the administrative procedures relating to the purchase of goods is followed
• Ensures that the suppliers follow the rules relating to hygiene of goods delivered
• Keeps all records in a way that they can be checked at any time for information or audit purposes
• Assist in monthly or quarterly inventories as needed
• Any other administrative duties within the department
• Perform any additional duties as assigned by the Director of Finance
  
  

Qualifications

Knowledge and Experience

• Bachelor Degree in Accounting / Finance or related field
• Minimum of 3 years of relevant experience in the hotel industry
• Strong Computer and Microsoft Office skills
  
  

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
  
  

Additional Information

During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.

Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved. It is not intended as a wholly comprehensive or permanent schedule of duties and it does not form part of the contract of employment. The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.