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General Manager: Lead Store Ops & Guest Experience
Job summary
A local coffee shop chain in Cape Town is seeking an experienced General Manager to lead one of their stores. The ideal candidate will have a passion for operational excellence and exceptional customer experiences. Responsibilities include overseeing daily operations, managing staff performance, and ensuring high standards of service. Candidates should have strong food and beverage knowledge, staff training experience, and be able to handle guest complaints. This role offers a dynamic work environment in the hospitality sector.
Qualifications
- Strong leadership skills with a passion for operational excellence.
- Deep understanding of food, beverage, and service.
- Intermediate skills to manage a kitchen and oversee ordering.
Responsibilities
- Oversee daily store operations and manage staff performance.
- Respond efficiently to customer complaints and ensure satisfaction.
- Coordinate front-of-house restaurant operations.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.