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Debt Collection Agent
Job summary
A financial consulting firm is seeking HARD COLLECTIONS DEBT COLLECTORS to manage delinquent accounts. The role requires strong negotiation skills, an understanding of debt collection laws, and the ability to work independently in person. Candidates should have 2-3 years of relevant experience and a National Diploma in Finance, Law, or Accounting. The position offers a full-time opportunity in Pretoria, South Africa.
Qualifications
- 2-3 years of debt collection experience on complex debt cases.
- Proven track record in debt collection, especially with delinquent accounts.
- In-depth understanding of debt collection laws and regulations.
Responsibilities
- Identify and manage a portfolio of high-delinquency accounts.
- Initiate contact with debtors to secure payments.
- Coordinate with legal departments for accounts needing legal recourse.
- Provide updates on collection activities to management.
Skills
Education
Tools
We are looking for HARD COLLECTIONS DEBT COLLECTORS / SENIOR COLLECTIONS SPECIALISTS to be seconded to our client in Erasmuskloof.
This role involves managing delinquent accounts that require assertive collection tactics.
- Account Management: Identify, prioritize, and manage a portfolio of high-delinquency accounts.
- Contact and Negotiation: Initiate contact with debtors via phone, email, and mail to secure payments and negotiate favourable payment terms or settlements.
- Legal Compliance: Maintain up-to-date knowledge of all relevant federal, state, and local debt collection laws and regulations to ensure all actions are compliant.
- Debtor Research: Investigate the financial circumstances of delinquent debtors to understand their ability to pay and identify any potential obstacles to repayment.
- Record Keeping: Maintain detailed and accurate records of all communications and actions taken on each account, often using company software and databases.
- Escalation: Coordinate with internal legal departments or external agencies to initiate legal recourse for accounts where other collection efforts have failed.
- Problem Solving: Resolve customer complaints and discrepancies related to accounts.
- Reporting: Provide regular updates on collection activities and account statuses to management.
Minimum Qualification: Relevant National Diploma / Advanced Certificate (NQF 6) in Finance / Law / Accounting.
Experience: 2-3 years Debt Collection experience on complex debt cases and proven track record in debt collection, especially with delinquent or hard-to-collect accounts.
Legal Knowledge: In-depth understanding of debt collection laws and regulations (e.g., Conduct of Council for Debt Collectors).
Excellent negotiation and conflict resolution skills to secure payments and payment plans.
Strong verbal and written communication skills for professional interaction with debtors and internal teams.
Ability to analyse financial data to make informed decisions and resolve account discrepancies.
Exceptional organizational skills, time management, and the ability to prioritize tasks effectively.
Skill in using collections software, CRM systems, and standard office applications.
High level of persistence, resilience, and patience when dealing with difficult situations and persistent debtors.
Please send your CV to job type: Full-time. Pay: Up to R
Work Location: In person
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.