Manager jobs in South Africa

We are looking for a skilled Incident Manager to support and enhance our IT operations by managing and resolving high-priority incidents. The successful candidate will act as a backup for communications and provide coordination across teams during service disruptions. You’ll play a key role in leading incident response, communicating with stakeholders, and ensuring business continuity through proactive incident and problem management.

• Manage and coordinate resolution of high-priority incidents across the organization.
• Lead and facilitate Incident Management reviews during daily CAB (Change Advisory Board) meetings.
• Ensure timely and clear communication to stakeholders and business units during service disruptions.
• Compile and distribute High-Priority Incident reports to relevant stakeholders.
• Collaborate with internal IT teams and third-party vendors during incidents to ensure swift resolution.
• Maintain comprehensive and accurate incident records for reporting purposes.
• Lead the monthly Problem Review Board to evaluate recurring issues and establish long-term solutions.
• Foster effective collaboration among technical teams and external partners to resolve logged problems.
• Provide after-hours standby support in case of urgent incidents or emergency change approvals.

• Proven experience in Incident Management within an ITIL-aligned environment.
• Strong understanding of IT operations and service delivery processes.
• Excellent communication and coordination skills, especially under pressure.
• Ability to work effectively in a hybrid setup and provide after-hours support when necessary.
• Solid documentation and reporting capabilities.

Hit apply today for more information!