Salon Manager - Westrand

Dis-Chem Pharmacies; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retail pharmacy chain in Johannesburg seeks a Salon Manager. Responsibilities include ensuring compliance with salon policies, managing promotions, and overseeing daily operations. The ideal candidate possesses strong interpersonal skills and is able to meet customer needs while managing a team effectively. This full-time position offers competitive benefits and requires a South African citizen with a clear background check.

Benefits

Market-related salary

Medical aid

Provident fund

Staff account

Qualifications

• Must be able to work retail, flexi hours and overtime on short notice.
• Must be fit and able to perform physical job requirements.
• South African Citizen and clear background checks.

Responsibilities

• Ensure the salon performs according to policies and procedures.
• Manage marketing and promotions for the salon.
• Recruit new customers and manage team member performance.

Skills

Interpersonal skills

Attention to detail

Time Management

Analytical Skills

English – Read, write, speak and understand

Job description

Overview

Job title: Salon Manager - Westrand

Job Location: Gauteng, Johannesburg

Deadline: October 24, 2025

Job Description

• Dis-Chem Pharmacies Salon has an opportunity available for a Salon Manager to join the team. The main purpose of this role will be to ensure that the salon perform according to Dis-Chem Salon Policies and Procedures.
• Promote the Nail and Beauty salons and ensure monthly targets are achieved. Help promote retail sales of products, specifically Bionike, Payot and Dis-Chem exclusive products. Ensure salon team members are fully trained, managed and rosters are adhered to.

Responsibilities

• Manage the salon's marketing and promotions.
• Recruit new customers for the salon and ensure that team members adhere to recruitment quota.
• Plan, implement and follow ups must be done regarding promotions.
• Adhere to marketing and promotional procedures.
• Implement strategies to achieve set monthly salon and personal targets, for salon staff.
• Assist employees in the salon to achieve monthly product and service targets.
• Ensure correct pricing of all products and services on offer.
• Manage and maintain the daily salon administration.
• Review daily salon paperwork including daily sheets, financial records; ensure salon invoices get paid; birthday list, etc.
• Keep accurate inventory counts of in-store product use to ensure accurate stock levels according to salon needs.
• Assist with treatment bookings and treatments when short-staffed.
• Control the salon's stock ordering and report any discrepancies to the Regional Salon Manager.
• Ensure full retail and consumable offerings are available to clients at all times and keep accurate inventory of product lines.
• Report products that are out of stock to the Regional Salon Manager.
• Maintain retail consumable stock rotation within the salon.
• Adhere to stock standard operating procedures and ensure all team members follow procedures.
• Maintain accurate salon stock merchandising.
• Report general maintenance and faulty equipment to the Regional Cosmetic Manager.
• No delegation of orders may be made to other team members.
• Manage daily operations within the department.
• Manage team members and the physical upkeep of the salon and its equipment.
• Report any faulty salon equipment and/or fitments to the Salon Regional Manager.
• Ensure that all relevant equipment is in a working condition and clean at all times.
• Manage the salon's merchandise and the accurate pricing of products and services on offer.
• Report all client compliments, complaints and concerns to management as soon as possible.
• Manage KRONOS and leave applications for all salon team members including all relevant payroll activities.
• Ensure daily, weekly and monthly reports are generated as requested.
• Manage team member’s performance, employee changes and total employee members for your designated salon.
• Ensure availability of team members during leave periods (traveling staff).
• Assist the Cosmetic Manager / Regional Salon Manager with corrective action and counselling when needed. Ensure planned training and request feedback from employees who attended training.
• Supervise team members according to Dis-Chem standards.
• Ensure team members conduct themselves professionally and follow Dis-Chem salon standard operating procedures.
• Manage salon promotional activities.
• Report any faulty salon equipment and/or fitments to the Store Manager and/or Regional Salon Manager.
• Build and keep a strong client base and ensure customer satisfaction.
• Greet and interact with clients in a warm and friendly manner.
• Resolve all customer complaints and issues in a polite and apologetic manner and make every attempt to resolve client dissatisfaction.
• The maintenance and upkeep of the salon must be in accordance with Dis-Chem standards and operating procedures.
• The salon area must be neat and uphold Dis-Chem standards throughout the day.
• Report customer compliments and complaints to the Regional Cosmetics Manager.
• Housekeeping must be in accordance with Dis-Chem standards. Ensure the Salon is always clean and tidy.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Competencies

• English – Read, write, speak and understand.
• Interpersonal skills
• Analytical Skills
• Attention to detail
• Time Management
• Have the ability to assess the needs of the client. Be patient and pay attention to detail. Be able to understand client’s needs. Trustworthy and honest
• Have the ability to builds trust and rapport with clients and staff by being approachable, attentive, and empathetic
• Be deadline and target driven. Maintain a neat and hygienic personal appearance at all times. Manages daily operations efficiently, even under pressure or during busy periods.
• Have the ability to Provides clear instructions and feedback to salon staff, fostering a positive and productive work environment.
• Have experience with basic computer skills (Word, Excel and Outlook), numerical skills and skin / body technical equipment. CRM and QlikView System

Special conditions of employment

• Be able to work retail, flexi hours and be able to work overtime on short notice.
• Be able and willing to work retail hours and other operational requirements.
• Must be fit and able to perform physical job requirements.
• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

Closing Date

Closing Date 10 October 2025

• Sales / Retail / Business Development jobs