Housekeeping Supervisor / Duty Manager - Protea Hotel Kimberley

Marriott Hotels Resorts; Noord-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking a dedicated Room Supervisor to ensure quality standards in guest rooms and public areas. You will coordinate with various departments, manage daily operations, and ensure exceptional guest services. Candidates should possess a high school diploma and have at least one year of supervisory experience in a related role. This position offers a full-time employment opportunity in Noord-Kaap, South Africa.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards.
• Assist Housekeeping management in managing daily activities.
• Document and resolve issues with discrepant rooms.

Skills

Quality control

Guest service

Team coordination

Time management

Problem solving

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Description

Position Summary: This role involves inspecting guest rooms, public areas, and the pool after cleaning to ensure quality standards; coordinating with Housekeeping, Front Office, Engineering, and Laundry to manage daily activities; and assisting management with staffing and operations.

Responsibilities

• Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities; act as a liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk; prepare, distribute, and communicate changes in room assignments; communicate issues to the next shift; complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; develop and maintain positive working relationships; listen and respond appropriately to concerns of other employees.
• Ensure adherence to quality expectations and standards; move, lift, carry, and place objects weighing up to 55 pounds without assistance and over 55 pounds with assistance; push and pull a loaded housekeeping cart and other work-related equipment over varying surfaces; reach overhead and below the knees; bend, twist, pull, and stoop; stand, sit, kneel, or walk for extended periods; grasp, turn, and manipulate objects with varying sizes and weights; enter and locate work-related information using computers or POS systems; read and visually verify information in various formats.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Employment Details

• Employer: Marriott International (equal opportunity employer)
• Employment Type: Full-Time
• Experience: years
• Vacancy: 1

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.