Multi-Product Claims Specialist - Customer Care

Collinson; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A niche personal lines insurer is seeking a Claims Agent in Milnerton to provide high-quality claims service across various products. The successful candidate will assess and process claims accurately and handle customer interactions via multiple channels. This role requires strong communication skills and attention to detail in a regulated environment. The ideal candidate will have experience in customer-facing roles, ensuring fair outcomes for customers and meeting compliance standards.

Qualifications

• Experience in a customer-facing or operational role, ideally within claims or a contact centre.
• Strong written and verbal communication skills.
• High attention to detail and ability to manage workload effectively.
• Customer-focused and professional approach.

Responsibilities

• Handle customer interactions across phone, email, and digital channels.
• Assess and process claims in line with policy wording.
• Maintain accurate records and comply with procedures and performance targets.

Skills

Customer-facing experience

Strong written and verbal communication skills

High attention to detail

Ability to manage workload effectively

Professional and comfortable in regulated environments

Education

Regulatory qualifications (e.g. APA)

Job description

A niche personal lines insurer is seeking a Claims Agent in Milnerton to provide high-quality claims service across various products. The successful candidate will assess and process claims accurately and handle customer interactions via multiple channels. This role requires strong communication skills and attention to detail in a regulated environment. The ideal candidate will have experience in customer-facing roles, ensuring fair outcomes for customers and meeting compliance standards.