Manager Client Services

Standard Bank; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a professional to supervise the day-to-day client services for a portfolio. The ideal candidate will have a Diploma in Business Commerce and relevant experience in service management and operations. Key responsibilities include ensuring effective operational performance and delivering excellent client service while resolving complex client issues. This role requires strong interpersonal skills and the ability to work across multiple internal stakeholders.

Qualifications

• 1-2 years experience managing service operations.
• 1-2 years exposure to CIB products and services.
• 3-4 years client services experience preferred.

Responsibilities

• Supervise daily client services for a portfolio of clients.
• Ensure effective operational performance and delivery.
• Resolve complex client service issues.

Skills

Client Servicing

Data Analysis

Active Listening

Continuous Improvement

Education

Diploma in Business Commerce

Job description

Job Overview

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, 5 Simmonds Street

Job Type: Full-time

Job Ref ID: 80422938A-0002

Date Posted: 1/26/2026

Job Description

To supervise the day to day client services for a portfolio of clients, to ensure effective operational business performance and delivery of excellent client service against targets, quality and service standards.

Qualifications

Type of Qualification: Diploma

Field of Study: Business Commerce

Experience Required

Service Management, Operations, 1-2 years Exposure to / direct experience managing people preferred

1-2 years Seasoned knowledge and / or exposure to CIB products, services and channels (including Onboarding, Equities, Payments)

3-4 years Advanced general client services and / or support capability with seasoned technical experience. Client relationship experience preferred. Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.

Additional Information

Behavioural Competencies:

• Articulating Information
• Developing Strategies
• Directing People
• Embracing Change
• Interacting with People
• Inviting Feedback
• Making Decisions
• Resolving Conflict
• Showing Composure
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Servicing
• Continuous Improvement
• Data Analysis
• International Market Knowledge
• Product and Services Knowledge
• Query Resolution
• Root Cause Analysis

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on [phone] or [e-mail]