Senior Client Advisor

Louis Vuitton; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An international luxury brand in Cape Town is seeking a Senior Client Advisor to enhance client experiences and achieve sales targets. In this role, you will serve as a brand ambassador and support the team in daily operations while providing exceptional customer service. Ideal candidates will demonstrate strong client relationship management and sales leadership skills. This position is vital in ensuring a client-centric mindset within the team, contributing to the luxury brand's legacy.

Qualifications

• Exceptional client-facing skills and the ability to engage with customers effectively.
• Strong understanding of brand and product knowledge.
• Ability to work collaboratively within a team to achieve common goals.

Responsibilities

• Serve as an ambassador for the brand and enhance client experiences.
• Achieve sales targets and support the overall team objectives.
• Provide feedback on product performance to the merchandising team.
• Assist management with daily operations and stock management.

Skills

Client relationship management

Sales leadership

Advanced clienteling skills

Team collaboration

Job description

Position

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.
You will be a role model to the team, and will support your Team Manager in operational duties.

You will proactively reach out to your Clients in order to achieve individual and team goals.

Job responsibilities

Be an Exceptional Client Advisor, and a Role Model for the Team

Achieve individual and team objectives, be accountable for sales results and support the team in their sales

Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories

Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships

Develop the highest standards of Brand and product knowledge

Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Respect Louis Vuitton Brand standards in terms of grooming and behavior

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

Assist Management in daily operations: floor management, stock operations, and opening / closing duties

Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers

Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed

Lead by example and work with the team to develop clients for all High End events, animations and virtual bridge appointments.

Depending on specific store needs, additional responsibilities could include:

Stock and store operations, visual merchandising, after-sales

Champion a Product Category

Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)

LOUIS VUITTON
MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence