Client Services Manager

CBR Marketing Solutions; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading marketing agency in Johannesburg seeks a Client Service Manager to co-own client portfolios alongside a Senior Manager. Responsibilities include managing day-to-day client delivery, ensuring quality brief execution, and tracking performance metrics. The ideal candidate has over 3 years in a client-facing role and a degree in marketing. Strong interpersonal skills and the ability to manage multiple tasks are essential for success in this dynamic environment.

Qualifications

• 3+ years experience in a client-facing, project management, or agency role.
• Preferably with experience in an agency environment or digital advertising.
• Must have own reliable transport.

Responsibilities

• Manage a portfolio of clients, ensuring deadlines and quality are met.
• Lead weekly check-ins and maintain strong client communication.
• Track performance metrics and prepare monthly reports.

Skills

Interpersonal skills

Problem-solving

Project management

Attention to detail

Education

Degree or diploma in marketing or digital marketing

Job description

Client Service Manager – Job Specification

To co‑own a portfolio of clients alongside the Senior CSM while acting as a key operational partner to new business leads. The junior CSM is responsible for day‑to‑day client delivery, reporting, and brief quality, and plays a central role in receiving, onboarding, and operationalising new business that lands in the agency, ensuring seamless execution and handover into ongoing delivery.

Key Responsibilities

• Take full day‑to‑day responsibility for your assigned portfolio(s), ensuring deadlines are met, work is delivered to brief, and issues are resolved quickly.
• Lead weekly WIPs and proactive client check‑ins, ensuring clients are kept updated and aligned.
• Review AE‑prepared briefs for quality, accuracy, and clarity before handing over to Paid, Studio, or Content.
• Ensure client deliverables are aligned to SLA hours and proactively flag scope creep or overuse before it becomes a problem.
• Track performance metrics across your portfolio and support in preparing monthly reports or QBR decks.
• Draft and scope out‑of‑scope requests and upsell opportunities, and hand over to your senior CSM for commercial validation or escalation.
• Maintain strong internal communication with delivery teams and follow up on timelines to keep workflow moving.
• Manage day‑to‑day client escalations and escalates to your senior CSM if issues persist or grow in complexity.
• Ensure adequate handovers and continuity of deliverables should you not be available. AEs to be briefed to assist and senior CSM informed and updated.
• Own your learning plan – complete external training at least once every 6 months and apply new thinking to your portfolio work.
• Complete any other reasonable task as directed by senior CSM and/ client services lead and/or CEO.

Ideal Background

• Degree or diploma in marketing, digital marketing, or related.
• 3+ years in a client‑facing, project management, or agency role.
• Preferably with experience in an agency environment / digital advertising knowledge required.
• Strong interpersonal skills and ability to manage multiple streams of work.
• Detail‑oriented with excellent problem‑solving and follow‑through.
• Must have own reliable transport.

Reporting

Senior client service manager and new business lead on day‑to‑day /client services lead

How to Apply

All applications can be sent to: [e-mail]

Communications will only be made with shortlisted candidates. If you have not received communications within two weeks of submitting your application, please consider your application unsuccessful.