Customer Service Agent jobs in United States

Our client, a specialised supplier to the automotive, manufacturing, engineering and security industries is seeking a highly technical CRM to manage a portfolio of existing and new customer accounts.

• Matric with Mathematics
• Tertiary qualification in Procurement or Supply Chain
• Backround from an automotive part manufacturing company would be preferable
• Strong experience in fastener sales function and management of key accounts
• Minimum 5 years in a procurement role with understanding of exchange rates and freight costs
• Knowledge of customer forecasting tools – Turbocash, Pastel and SAP
• Strong understanding of Production Part Approval Proccess (PPAP)
• Exceptional analytical skills and attention to detail
• Own vehicle
• Clear Ciminal and Credit record

Key Responsibilities:

• Manage the product pricing and account gross profit margins of customers
• Driving weekly customer invoicing against budgets
• Customer liaison on all queries, disputes, and quality matters
• Analyzing customer usage patterns and industry trends and advising customer of his/her production consumption forecasts
• Seeking new customer opportunities
• Analyzing current inventory holding and safety stock levels and determining future buying needs
• Manage the customers inventory item categories ensuring that purchasing and warehousing are well informed to accurately control inventory and remove risk of redundant inventory
• Setting up new customer meetings for the sales executives
• To ensure that the customers quality requirements are properly documented. Further to this to promptly deal with any quality complaints from the customer and together with all relevant parties to implement permanent corrective action to ensure no further repeats of the same quality problem

We will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 2 weeks, please consider your application unsuccessful.

By applying, you confirm that:

• We may retain your personal information in our database for future matching of suitable opportunities
• We may contact you when suitable opportunities arise
• The information you have provided to us is true, correct and up to date

Share this: