Customer Relationship Manager/Customer Support Manager

VirtuHire; South Africa; Remote; ZAR 30 000 - 50 000; Full time

Job summary

A leading healthcare technology firm is looking for a Customer Relationship Manager/Customer Support Manager to ensure outstanding customer experiences and satisfaction. The role involves onboarding clients, providing support, and maintaining strong relationships. Candidates should have a background in customer relationship management or support, strong communication skills, and familiarity with CRM tools. This is a fully remote role, offering competitive compensation and opportunities for professional growth.

Benefits

Fully remote role

Opportunities for professional growth

Competitive compensation

Qualifications

• Proven experience in customer relationship management or customer support, preferably in SaaS or healthcare tech.
• Exceptional communication and interpersonal skills required.
• Ability to manage multiple clients and priorities in a remote setting.
• Flexibility to work UK business hours.

Responsibilities

• Build and maintain strong, lasting relationships with clients.
• Serve as the first point of contact for customer inquiries.
• Guide clients through onboarding processes and offer training.
• Gather feedback and collaborate to improve products and services.
• Track and report on customer satisfaction metrics and engagement levels.

Skills

Customer relationship management

Problem-solving

Communication

Interpersonal skills

CRM systems familiarity

Job description

Overview

Location: Fully Remote (South Africa) | Hours: UK Business Hours

Are you passionate about delivering exceptional customer experiences and building long-term relationships? Do you have the skills to manage client needs while driving customer satisfaction in a fast-paced, tech-driven environment? Join our client’s team as a Customer Relationship Manager/Customer Support Manager, where your expertise will directly impact the success of an innovative healthcare technology platform.

About the Role

In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction. You’ll work with a leading healthcare automation platform dedicated to streamlining and enhancing healthcare processes for clients worldwide.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong, lasting relationships with clients, understanding their needs and ensuring their success with the platform.
• Support & Problem Solving: Serve as the first point of contact for customer inquiries, providing timely and effective solutions to their challenges.
• Onboarding & Training: Guide clients through onboarding processes and offer training to maximize their use of the platform.
• Feedback Collection: Act as the voice of the customer by gathering feedback and collaborating with internal teams to improve products and services.
• Reporting: Track and report on customer satisfaction metrics, support tickets, and engagement levels.

What You’ll Bring

• Proven experience in customer relationship management or customer support, preferably in the SaaS or healthcare tech industries.
• Exceptional communication and interpersonal skills.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Ability to manage multiple clients and priorities in a remote setting.
• Familiarity with CRM systems, ticketing platforms, and customer support tools.
• Flexibility to work UK business hours.

Benefits

• A fully remote role with a mission-driven company making a difference in healthcare.
• The chance to work with innovative technology that transforms healthcare operations.
• Competitive compensation and opportunities for professional growth.

About the Company

Our client is at the forefront of healthcare automation, providing tools that simplify processes, improve efficiency, and elevate care standards. They are committed to empowering healthcare providers through technology, driving positive outcomes for clients and patients alike.

If you’re a customer-focused professional looking for an exciting role in the healthcare tech industry, we’d love to hear from you! Apply now to join a team that values innovation, collaboration, and excellence.