Senior Customer Care Director - Southern Africa

CMA CGM; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global logistics leader is seeking a Cluster Customer Care Manager in Durban to enhance customer satisfaction and lead the customer service division across South Africa. This role requires a relevant tertiary qualification and extensive senior management experience in the shipping industry. Key responsibilities include improving service delivery, managing customer concerns, and ensuring compliance with legal processes. The ideal candidate will demonstrate strong leadership, analytical skills, and proficiency in Microsoft Office, particularly Excel. Join us in shaping our customer care approach.

Qualifications

• Five years’ senior management experience in shipping line and agency.
• Strong analytical and problem-solving abilities.
• Proven leadership skills for managing large teams.

Responsibilities

• Enhance customer satisfaction by improving service delivery.
• Serve as the central contact for post-booking customer concerns.
• Oversee bill amendments in compliance with legal processes.

Skills

Analytical abilities

Leadership skills

Problem-solving abilities

Proficiency in Microsoft Office

Interpersonal skills

Education

Relevant tertiary qualification

Job description

A global logistics leader is seeking a Cluster Customer Care Manager in Durban to enhance customer satisfaction and lead the customer service division across South Africa. This role requires a relevant tertiary qualification and extensive senior management experience in the shipping industry. Key responsibilities include improving service delivery, managing customer concerns, and ensuring compliance with legal processes. The ideal candidate will demonstrate strong leadership, analytical skills, and proficiency in Microsoft Office, particularly Excel. Join us in shaping our customer care approach.