Technical Customer Support Specialist (L1)

ElectroMechanica; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading technical solutions provider in Durban is seeking a Customer Support Agent responsible for handling customer interactions through various channels. The ideal candidate will have at least 2 years' experience in a customer support role and an NQF Level 4 qualification in a relevant technical field. This position emphasizes strong communication skills and the ability to multitask. The company values open communication, loyalty, and bravery in tackling challenges.

Qualifications

• Minimum of 2 years' experience in a customer support role.
• Experience in a technical or industrial environment.

Responsibilities

• Handle and resolve customer queries via phone, email, and other channels.
• Provide product and service information to customers.
• Process orders accurately in the system.

Skills

Strong verbal and written communication skills

Multitasking and prioritization

Problem-solving and conflict resolution skills

Education

NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field

Tools

ERP systems

Workspace systems

Job description

A leading technical solutions provider in Durban is seeking a Customer Support Agent responsible for handling customer interactions through various channels. The ideal candidate will have at least 2 years' experience in a customer support role and an NQF Level 4 qualification in a relevant technical field. This position emphasizes strong communication skills and the ability to multitask. The company values open communication, loyalty, and bravery in tackling challenges.