Customer Service Representative | MedTech | Cape Town

Salesworx; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic customer support provider in Cape Town is seeking a Customer Support Specialist to manage order processing and liaise with customers and sales consultants. The ideal candidate will have a minimum of 3 years' experience in a customer support role, preferably within a medical environment. Proficiency in advanced Excel is essential. The position offers 50% medical aid and provident fund contributions.

Benefits

50% medical aid

Provident fund

Qualifications

• Minimum of 3 years experience in Customer Support.
• Experience in a Medical Environment is preferable.
• Advanced Excel skills are essential.

Responsibilities

• Process orders received within 24 hours.
• Liaise with customers through calls and emails.
• Manage consignment stock and process deliveries.
• Complete general administrative duties.

Skills

Proficiency in MS Office (advanced Excel)

Excellent communication skills (verbal and written)

Strong organizational skills

Team player

Accuracy

Ability to work under pressure

People skills

Education

Grade 12 (Matric)

Tertiary qualification (advantage)

Tools

Excel

Orderwise

Surgicom

Syspro

Job description

This position will report to the Customer Support Manager.

Area of Responsibility

• Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24 hours
• Liaising with customers telephonically and on email
• Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.
• Releasing back orders, should it be requested
• Sending invoices of consignment orders received to the customer and the Sales Consultant
• Replace consignment stock used to customer
• Action movement of stock when collection/delivery was arranged
• Allocating stock for orders
• Preparing pro-forma invoices
• General administrative duties including regular filing
• Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
• Following up on collections and delivery requests
• Obtaining the necessary approval for credits to be passed
• Credits and re invoices to be done on the same day
• Booking out kits if required
• Assisting with after hours emergency call if required
• Removing consignment items invoiced from QWIX
• Investigating errors on QWIX transfers done by Sales Consultants
• Checking stock availability for Sales Consultants
• Applying transfers on QWIX
• Generating quotes
• Invoicing Government orders and invoice according to tender pricing
• Generating ROE list and submitting ROE’s monthly
• Removing and Invoicing items from WIP
• C6 Replenishment weekly

Qualifications

• Grade 12 (Matric) is a minimum requirement
• A tertiary qualification would be a definite advantage

Experience required

• Previous experience in Customer Support of at least 3 years is essential
• Experience in a Medical Environment preferable
• Strong Communication Skills
• Managing consignment stock
• Coordinating stock transfers between hospitals
• Medical device Industry background
• Arranging overnight and same-day deliveries
• Familiarity with the Orderwise and Surgicom platforms
• Billing and replacing consignment stock
• Loading orders for purchased stock
• Following up with customers and representatives on delivery notes and orders
• Processing stock transfers for consignment movements
• Checking stock availability (advanced Excel skills are essential)

Skills and Competencies

• Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential
• Proficiency in Syspro; (advantageous)
• Excellent communication skills (verbal and written) especially in English
• Excellent organizational skills
• Good telephone skills
• Accuracy is essential
• Team player
• Ability to work under pressure and meet deadlines
• People skills
• Professionalism
• Energetic, focused and committed to get the job done

Benefits

50% medical aid and provident fund.