Onshore Client Relationship Manager

Carrick Wealth; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services firm in Cape Town is seeking a professional to prepare new business cases for wealth managers, ensuring compliance with industry standards. Responsibilities include managing client onboarding, generating investment proposals, and maintaining accurate records. The ideal candidate must have a Senior Certificate and RE5, along with strong financial knowledge and communication skills. This role also involves resolving client queries and drafting correspondence. Competitive compensation offered.

Responsibilities

• Complete client onboarding process & FICA verification process.
• Generate provider quotes & investment proposals.
• Prepare sign-up documentation and upload signed documentation to CRMs.
• Interact with clients to implement transactions and keep them updated.
• Maintain good record keeping for client files.
• Draft and send correspondence to clients and external providers.
• Generate servicing transactions for clients such as switches and withdrawals.
• Resolve adhoc client queries like beneficiary amendments.

Skills

Understanding of the financial planning process

High level of financial industry technical knowledge

Fully computer literate

Excellent communication skills (verbal and written)

Ability to manage own time and workload effectively

Education

Senior Certificate (Matric)

Regulatory Exam 5 (RE5)

Job description

Overview

Job Purpose: Preparation of New Business cases for Private Wealth Managers, in line with compliance requirements.

Job Role Overview:

• Complete client onboarding process & FICA verification process
• Generating provider quotes & risk and/or investment proposals
• Case Management:
  • Preparation of Sign-up documentation (internal documents, client advice records, provider paperwork)
  • Signed documentation to be uploaded to internal CRMs/Platforms.
  • Implementing transactions for new and existing clients by interacting with the Privat Wealth Manager and New Business Administrator and client. (ensuring all parties are kept up to date on events and transactions).
• Maintaining Good Record Keeping
• Drafting and sending correspondence to client and external providers.
• Generating servicing transactions for clients:
  • Switches/Fund Selections
  • Risk servicing
  • Changes to debit orders
  • Withdrawals
  • Additional Contributions
• Resolving adhoc client queries:
  • Beneficiary amendments
  • Static details changes
• Ensuring that client files and transactions are fully compliant

Qualifications

• Senior Certificate (Matric)
• Regulatory Exam 5 (RE5)

Skills

• Understanding of the financial planning process
• High level of financial industry technical knowledge
• Fully computer literate
• Excellent communication skills (verbal and written)
• Ability to manage own time and workload effectively