Customer care associate

Uniting Holding; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Complimentary onboard training

Business travel opportunities

Staff accommodation

Job summary

A leading retail company in Cape Town is seeking a customer care associate to join their dynamic team. The role involves greeting customers, offering expert product advice, and driving sales through exceptional service. Candidates should have a Matric certificate and preferably previous retail or customer service experience. This position offers complimentary training, business travel opportunities, and staff accommodation to further enhance your career in retail.

Qualifications

• Matric certificate or equivalent is mandatory.
• Previous retail or customer service experience preferred.
• Strong communication and interpersonal skills needed.
• Ability to work in a fast-paced environment and multitask.
• Positive attitude and willingness to learn.
• Flexible shifts including weekends and holidays.

Responsibilities

• Greet and assist customers with expert product advice.
• Drive sales by identifying customer needs and upselling.
• Maintain thorough understanding of product range.
• Collaborate with team to achieve store goals.
• Resolve customer inquiries and complaints effectively.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Ability to handle multiple tasks

Positive attitude

Willingness to learn

Education

Passed Matric or equivalent (NQF Level 4)

Job description

Overview

Join the dynamic team as a customer care associate. We are seeking enthusiastic and customer-focused individuals who are passionate about delivering exceptional retail experiences. As a customer care associate you will play a pivotal role in ensuring our customers receive outstanding service and find the products they need.

Responsibilities

• Customer Service: Greet and assist customers, providing expert advice on products and services to meet their needs.
• Sales: Drive sales by identifying customer needs, offering recommendations, and upselling products where appropriate.
• Product Knowledge: Maintain a thorough understanding of our product range, including features, benefits, and availability.
• Team Collaboration: Work closely with other team members to achieve store goals and provide a seamless customer experience.
• Problem Solving: Address and resolve customer inquiries and complaints in a professional and efficient manner.

Requirements

• Passed Matric or equivalent (NQF Level 4)
• Previous experience in retail or customer service is preferred.
• Strong communication and interpersonal skills
• Ability to work in a fast paced environment and handle multiple tasks
• Positive attitude and a willingness to learn
• Flexibility to work various shifts, including weekend and holidays.

What We Offer

• Complimentary onboard training
• Business travel opportunities
• Staff accommodation

If you are ready to take your customer service skills to next level in an exciting retail setting, we want to hear from you! Join us in providing an unforgettable shopping experience for our customers. Please submit your applications today