Customer Service Agent jobs in South Africa

Key Account Manager Relocation Services (Africa & Middle East)
Location:Cape Town
Industry: Relocation & Global Mobility
Employment Type: Full-Time
Experience Level: Mid-Senior Level

We are hiring on behalf of our client, a leading provider in relocation services, who is looking for an experienced Key Account Manager to join their dynamic team. This is a pivotal role focused on managing high-value client relationships across Africa and the Middle East, ensuring exceptional service delivery and continuous business growth.

• Proactively manage a portfolio of strategic client accounts.
• Build and maintain strong, long-lasting client relationships.
• Translate client needs into actionable business opportunities.
• Develop and present quotations and pricing structures.
• Identify innovative solutions to enhance service delivery.
• Coordinate with Global Mobility Coordinators and internal teams to resolve client needs efficiently.
• Oversee the implementation of client procedures and service level agreements (SLAs).
• Produce and refine client reporting to ensure accuracy and relevance.
• Provide regular performance updates to internal stakeholders and clients.
• Carry out other duties as assigned by management to support company goals.

• Bachelors degree in business or a service-related industry (preferred).
• Minimum 3 years' experience in Key Account Management or similar client-facing role.
• Exposure to USA-based clients is highly desirable.
• Proficiency in English (spoken and written) is essential; French is a strong advantage.
• Advanced skills in Microsoft Excel and other relevant tools.
• Strong analytical abilities, with a keen eye for detail and a flexible approach to problem-solving.

Were seeking a proactive and client-centric professional with a proven ability to build trust and drive success in long-term business relationships. The ideal candidate will thrive in a fast-paced, multicultural environment and be motivated by excellence in service delivery.