Remote Customer Success & Account Manager (UK Hours)

The Legends Agency; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic customer service provider is looking for a proactive Customer Support / Account Manager to join their remote team. The role involves managing client accounts, ensuring a smooth onboarding process, and providing ongoing support. Ideal candidates should have proven experience in customer support and excellent communication skills, with the ability to work independently in a fast-paced environment. This position offers a salary between R18,000 and R23,000 per month.

Qualifications

• Proven experience in a customer support, account management, or sales support role.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple clients and deadlines.

Responsibilities

• Manage customer accounts, ensuring a smooth onboarding experience.
• Act as the primary point of contact for clients, providing support.
• Monitor customer satisfaction and proactively address concerns.

Skills

Customer support experience

Communication skills

Organisational skills

Tech-savvy

Job description

A dynamic customer service provider is looking for a proactive Customer Support / Account Manager to join their remote team. The role involves managing client accounts, ensuring a smooth onboarding process, and providing ongoing support. Ideal candidates should have proven experience in customer support and excellent communication skills, with the ability to work independently in a fast-paced environment. This position offers a salary between R18,000 and R23,000 per month.