Customer Success Manager

The Legends Agency; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic tech company in Cape Town seeks an experienced Customer Success Manager to oversee a large portfolio of approximately 100 accounts. In this role, you will champion customer success by ensuring effective onboarding, driving product adoption, and identifying growth opportunities. The ideal candidate has over 4 years of experience in B2B SaaS customer success and a proven track record in managing renewals and upsells. A relevant degree is essential.

Benefits

Competitive salary

Benefits package

Qualifications

• 4+ years in B2B SaaS Customer Success with a focus on renewals.
• Proven ability to drive product adoption and expand accounts.
• Comfortable navigating complex SaaS platforms.

Responsibilities

• Manage ~100 accounts, ensuring successful onboarding and engagement.
• Identify client needs and drive value proactively.
• Conduct quarterly business reviews to assess customer health.

Skills

B2B SaaS Customer Success

Client relationship management

Product adoption strategies

Problem-solving

Collaboration

Education

Relevant degree

Job description

Full-Time | Competitive Salary + Benefits

Make an Impact as a Customer Success Manager!

Were looking for a Customer Success Manager (CSM) to take ownership of a large portfolio (~100 accounts) and ensure customers achieve their goals. If youre passionate about driving product adoption, maximizing customer success, and identifying commercial opportunities, this role is for you!

What You'll Do

• Manage a Large Portfolio Oversee ~100 accounts, ensuring clients are successfully onboarded and engaged throughout their journey.
• Champion Customer Success Be the main point of contact, proactively identifying client needs and driving value.
• Boost Product Adoption & Engagement Develop strategies that maximize utilization, helping customers see measurable outcomes.
• Drive Growth & Renewals Identify upsell opportunities, manage renewals, and expand accounts in a way that benefits both the customer and the business.
• Collaborate Across Teams Work closely with product, sales, and implementation teams to tailor solutions based on customer feedback.
• Lead Strategic Reviews Conduct quarterly business reviews (QBRs) to assess customer health, set objectives, and ensure long-term success.

What Were Looking For:

• ️ 4+ Years in B2B SaaS Customer Success Managing a large book of business with a focus on renewals and upsells.
• ️ Strong Commercial & Utilization Focus Proven ability to drive product adoption, expand accounts, and secure renewals.
• ️ Degree-Educated A relevant degree or strong academic background is essential.
• ️ Tech-Savvy Problem Solver Comfortable guiding clients through a complex SaaS platform.
• ️ Start-Up Mindset Experience in an early-stage or high-growth environment, thriving amidst change.
• ️ Ambitious & Collaborative Juggles multiple priorities, contributes to team goals, and helps build a world-class CS function.