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Service Engineer
Job summary
A leading life sciences company seeks a Field Service Engineer to provide support for their products in Gauteng, South Africa. The role involves troubleshooting, training field service organizations, and maintaining customer satisfaction through efficient service management. Candidates with a degree in Engineering and experience in laboratory equipment repair are preferred, but fresh graduates are welcome. The position may require some local and international travel, approximately 20%.
Qualifications
- Degree in Engineering required.
- At least one year of experience in laboratory equipment repair and troubleshooting.
- Fresh Graduates are welcome to apply.
- Good command of spoken and written English is essential.
- Problem-solving skills and analytical skills required.
- Willingness to travel locally and abroad.
- Driver’s license with experience in driving both automatic and manual vehicles.
Responsibilities
- Provide field service support for Esco products.
- Handle breakdown calls promptly to ensure customer satisfaction.
- Prepare monthly service performance reports.
- Monitor repairs and maintenance for operational efficiency.
- Decide on escalation processes for customer concerns.
- Maintain service documentation for field organizations.
- Perform troubleshooting and certification of products.
- Train field service organizations internationally.
- Willingness to travel up to 20% of the time.
Skills
Education
Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing.
Headquartered in Singapore, Esco has an extensive sales network in over countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over employees worldwide.
Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally.
Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market.
As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.
West Cape and Gauteng
- Field service support for Esco products
- Handle all breakdown calls in the earliest response time
- Ensure high level of customer satisfaction and effectively manage customer expectations
- Prepares monthly reports to present the overall performance of the service and technical application management
- Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
- Responsible for decisions when to instigate the escalation process in order to resolve a customer concern / issue
- Publish and maintain all service documentation in a Service Binder for distribution to field service organizations
- Maintain online service documentation on the Esco distributor intranet
- Perform troubleshooting, commissioning, certification of units promoted
- Provides effective teamwork, building a strong relationship with customer contacts
- Carry out hands‑on training for field service organizations internationally
- 20% travel
- Degree in Engineering
- With at least one year of working experience in laboratory equipment repair and troubleshooting
- Fresh Graduates are welcome to apply!
- Good command of spoken and written English
- Good analytical and problem‑solving skills
- Willing to travel locally and abroad
- With a driver’s license and experience in driving both automatic and manual vehicles
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.