Customer Service-Jobs in Kanada

Job Info:

• Salary: Basic up to $3800 + AWS + VB

• Working Hours: Monday - Friday (9am - 5:45pm); Saturday (9am - 1pm)

• Location: Changi (East)

Job Scope:

• Promptly and courteously handle all incoming calls and customer enquiries

• Possess basic understanding of cargo commodities in compliance with IATA regulations

• Coordinate end-to-end air export shipment processes, liaising with internal teams, clients, and external stakeholders

• Book flights through the procurement team and ensure timely shipment arrangements

• Review and verify AWB/HAWB and other required shipping documents, escalating any discrepancies to customers or overseas agents

• Ensure accurate and timely data entry into internal systems

• Communicate effectively with overseas agents on shipment requirements, rates, and operational updates

• Obtain rate approvals from customers prior to shipment departures

• Share flight schedules and proactively update clients on freight status

• Ensure AED compliance and timely job file closure in accordance with KPIs

• Monitor shipment uplift and transit status to ensure on-time delivery; escalate delays to shipper and receiving stations as needed

• Understand and comply with customer-specific SOPs and shipment handling instructions

• Track and work toward monthly and annual KPIs and operational objectives

• Provide support in shipment execution across teams when required

• Generate and provide accurate airfreight quotations upon request

• Handle supplier invoice disputes and ensure resolution

• Escalate critical issues in a timely manner for management attention and resolution

• Perform additional ad-hoc duties as assigned by the Supervisor or Manager

Requirements:

• Minimum GCE ‘O’ levels

• 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous

• Able to work over-time when required

• Good written and spoken English

• Possess excellent communication and interpersonal skills

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We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK RecruitmentPte Ltd |EA License No.:20C0280

Soh Hui Xian |EA Personnel No.: R25140827