Sales Support Coordinator / Customer Service

WISELINK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in technology is seeking a Customer Support Specialist to manage customer orders and provide day-to-day support. The ideal candidate will handle shipping arrangements, customer inquiries, and support the sales team. A diploma and at least 2 years of experience are required, along with strong communication skills in English and Mandarin.

Qualifications

• Candidate must possess at least a Diploma.
• At least 2 years of working experience.
• Good communication skills in both English and Chinese.

Responsibilities

• Responsible for processing customer orders and providing day-to-day customer support.
• Coordinate shipping arrangements and prepare shipping documents.
• Support sales team with quotations and interact with customers to close sales.

Skills

Communication

Customer Support

Liaising

Education

Diploma

Tools

MS Office

Job description

Responsibilities

Responsible for processing customer orders and providing day-to-day customer support.

Coordinate shipping arrangements with customers, forwarders, or respective service providers.

Prepare shipping documents, packing lists, and other documents according to customs and customer requirements.

Attend to customers' inquiries and requests.

Liaise closely with customers and suppliers regarding shipment schedules and rescheduling.

Support sales team with the creation of quotation to customers.

Interact with customers to close sales.

Qualifications

Candidate must possess at least a Diploma

At least 2 years of working experience

Good communication skills in both English and Chinese

Able to liaise with customers in mandarin

Computer literate - ability to adapt to MS office, other software quickly

5 days work week