Operation Coordinator (Tele-Health)

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Tele-Health Operation Support to manage administrative tasks and enhance service excellence in patient care. This role involves ensuring compliance with regulations, maintaining communication with stakeholders, and handling financial responsibilities. Candidates should possess strong communication and problem-solving skills, as well as a dedication to providing exceptional service.

Qualifications

• Ability to manage administrative tasks in Tele-Health.
• Experience in customer service and handling inquiries proficiently.
• Understanding of PDPA regulations essential.

Responsibilities

• Manage daily Tele-Health administrative tasks and resolve medicine delivery issues.
• Ensure high standards of service excellence to clients and adhere to quality KPIs.
• Coordinate follow-up care for patients and handle financial administrative tasks.

Skills

Communication

Problem Solving

Customer Service

Job description

Roles & Responsibilities

Tele-Health Operation Support

• Manage daily Tele-Health administrative tasks and resolve medicine delivery issues efficiently
• Investigate and follow up on patient and client enquiries, concerns, and feedback in a timely and professional manner.
• Facilitate seamless communication between stakeholders, including employers, doctors, clinics, and internal departments.
• Ensure strict adherence to PDPA regulations, company standards, SOPs, and always maintain patient confidentiality.
• Coordinate follow-up care for patients after tele-consultations, ensuring continuity of care.
• Responsible in financial administrative tasks, including preparing refunds, raising credit notes, and collecting outstanding payments from patients or employers.

Service Excellence

• Ensure a high standard of professional service to clients, meeting customer service and quality KPIs as determined by the department.
• Adhere to best practices by responding to calls in a timely and efficient manner, ensuring prompt attention to inquiries and issues.
• Proactively identify customer’s needs and sustain a culture of service excellence within the organisation.
• Work collaboratively and effectively with other teams within the organisation to contribute to the performance of the team.
• Follow up and support reporting officer in handling patient relation issues.

Equipment, Supplies, and Maintenance

• Responsible for keeping inventory of office equipment and their maintenance, including ensuring there are sustainable supplies of stationery and other consumables.

Others

• Keep self-informed and up to date on product and services offered across the organisation.
• Attend training as assigned by Operation Manager / Operation Executive.
• Able to be deployed to other medical centres including supporting of Community Health Day and MMS events when necessary.
• Any other tasks as assigned by the Operation Manager / Operation Executive.

Interested applicants may apply via either of the following channels:

• Email: Send your detailed resume with the subject line “Operation Coordinator (Tele-Health)” to [e-mail]

• MyCareersFuture: Submit your application directly through the MyCareersFuture portal.

Only shortlisted candidates will be notified.