Customer Service Officer/Agent | Changi Airport | AWS + Bonus

HEY ROCKET PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading company at Changi Airport as a Customer Service Officer/Agent. This role involves assisting passengers during check-in and providing guidance with airport facilities. Training will be provided, and candidates must be willing to work in rotating shifts. A minimum educational qualification of NITEC or higher is required.

Benefits

Sign-on bonus

Monthly allowances up to S$500+

Overtime eligibility

Variable bonuses

Qualifications

• Open to Singaporeans and local residents only.
• No prior experience required; training provided.
• Willing to commit to rotating shift schedules.

Responsibilities

• Handle passenger check-in procedures effectively.
• Assist passengers with Self-Service Kiosks and Auto Bag Drop.
• Perform gate handling and coordinate flight departures.

Skills

Willingness to learn

Adaptability

Ability to work independently

Education

NITEC / Higher NITEC / Diploma

Job description

Location: Changi Airport

Key Responsibilities:

• Handle passenger check-in procedures efficiently and professionally.

• Serve as a service ambassador by assisting and guiding passengers with the use of Self-Service Kiosks and Auto Bag Drop machines.

• Perform gate handling duties, including liaising with airline crew and coordinating flight departure processes with relevant departments.

• Escort and guide transit passengers between arrival gates and the Transfer Holding Area.

• Provide support and assistance to passengers requiring special care.

• Carry out any other ad-hoc duties as assigned by the supervisor.

Salary Package:

• Basic salary: S$2,200 – S$2,500

• Monthly allowances: Up to S$500+

• Overtime eligibility

• Sign-on bonus

• Variable bonuses

Requirements:

• Open to Singaporeans and local residents only

• No prior experience required – training will be provided

• Minimum educational qualification: NITEC / Higher NITEC / Diploma

• Willingness to learn and adapt

• Ability to work independently when needed

• Willing to commit to rotating shift schedules (morning, afternoon, night)

Join our Team as a Customer Service Officer/Agent at the Airport!

Sarah Chee (R24123446)

Hey Rocket Pte Ltd (EA 21C0816)