Customer Service Executive (Airfreight Export)

RK Recruitment Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm is seeking a customer service representative specializing in air export shipments. The candidate will manage customer inquiries, coordinate shipment processes, and ensure compliance with industry regulations. Candidates should have a minimum of GCE ‘O’ levels and excellent communication skills.

Qualifications

• 1-2 years customer service-related experience; experience in freight-forwarding advantageous.
• Good written and spoken English.
• Able to work overtime when required.

Responsibilities

• Handle customer inquiries and air export shipment processes.
• Ensure accurate data entry and compliance with regulations.
• Monitor shipment status and ensure timely delivery.

Skills

Communication

Customer Service

Interpersonal Skills

Education

Minimum GCE ‘O’ levels

Job description

Job Info:

• Salary: Basic up to $3800 + AWS + VB

• Working Hours: Monday - Friday (9am - 5:45pm); Saturday (9am - 1pm)

• Location: Changi (East)

Job Scope:

• Promptly and courteously handle all incoming calls and customer enquiries

• Possess basic understanding of cargo commodities in compliance with IATA regulations

• Coordinate end-to-end air export shipment processes, liaising with internal teams, clients, and external stakeholders

• Book flights through the procurement team and ensure timely shipment arrangements

• Review and verify AWB/HAWB and other required shipping documents, escalating any discrepancies to customers or overseas agents

• Ensure accurate and timely data entry into internal systems

• Communicate effectively with overseas agents on shipment requirements, rates, and operational updates

• Obtain rate approvals from customers prior to shipment departures

• Share flight schedules and proactively update clients on freight status

• Ensure AED compliance and timely job file closure in accordance with KPIs

• Monitor shipment uplift and transit status to ensure on-time delivery; escalate delays to shipper and receiving stations as needed

• Understand and comply with customer-specific SOPs and shipment handling instructions

• Track and work toward monthly and annual KPIs and operational objectives

• Provide support in shipment execution across teams when required

• Generate and provide accurate airfreight quotations upon request

• Handle supplier invoice disputes and ensure resolution

• Escalate critical issues in a timely manner for management attention and resolution

• Perform additional ad-hoc duties as assigned by the Supervisor or Manager

Requirements:

• Minimum GCE ‘O’ levels

• 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous

• Able to work over-time when required

• Good written and spoken English

• Possess excellent communication and interpersonal skills

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK RecruitmentPte Ltd |EA License No.:20C0280

Soh Hui Xian |EA Personnel No.: R25140827