Sales Executive

D.I.S. AIRCONDITIONING & ELECTRICAL PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in air conditioning services is seeking a Sales Support and Customer Service Representative. The role involves managing customer inquiries, scheduling appointments, and ensuring a smooth order process. Ideal candidates will have strong communication skills and a background in customer service to contribute to the team's success and meet sales targets.

Qualifications

• Excellent communication and customer service skills required.
• Ability to follow up on quotations and manage customer inquiries.
• Must handle scheduling and coordination tasks efficiently.

Responsibilities

• Handle customer inquiries via calls and emails.
• Oversee the order process from negotiation to payment collection.
• Schedule technician appointments and follow up with clients.

Skills

Customer Service

Sales Skills

Communication

Education

High school diploma or equivalent

Job description

• Answering incoming calls and replying email.

• Provide quick response to customer enquiry.

• Follow up the quotation within 24 hours.

• Oversee end-to-end process of customers’ orders (negotiating, closing, delivery and payment collection)

• Provide good customer service while attending to sales enquires.

• Call / Text customer to confirm the next-day appointment.

• Inform clients of unforeseen delays or problems.

• Responsible for scheduling the Technician’s daily job.

• Filling in all confirmed appointments into the system.

• Prepares quotation for Replacement or New aircon installation.

• Liaise follow up with clients via email / phone call/ SMS / whatsapp.

• Achieve or exceed monthly quotas of sales target.

• Assists Mini Project Departments on other departments related matters.

• Other required Ad-hoc duties assigned by Manager.