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1,831

Telemarketer jobs in Malaysia

Customer Service Officer (Nationwide)

AFFIN Group

Kuching
On-site
MYR 40,000 - 60,000
30+ days ago
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Sales Consultant, PF

RHB Banking Group

Malacca City
On-site
MYR 30,000 - 45,000
30+ days ago

Customer Success Associate: Onboarding & Solutions

Razorpay

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Associate - Customer Success

Razorpay

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Sales Consultant, ASB

RHB Banking Group

Selangor
On-site
MYR 150,000 - 200,000
30+ days ago
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Assistant Manager, Customer Service

Berjaya Corporation Berhad

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Support Representative

Xsolla

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Service Assistant - SkyAvenue

Genting Malaysia

Genting Highlands
On-site
MYR 20,000 - 100,000
30+ days ago
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Dutch Speaking Customer Sales and Service Representative

Mindpearl Group Sdn. Bhd.

Subang Jaya
On-site
MYR 45,000 - 55,000
30+ days ago

customer support representative

Avnet

Subang Jaya
On-site
MYR 100,000 - 150,000
30+ days ago

Sales Team Lead - KL

Teleperformance USA

Petaling Jaya
On-site
MYR 100,000 - 150,000
30+ days ago

Inside Sales Representative

OpenLearning Global (M) Sdn Bhd

Kuala Lumpur
Hybrid
MYR 40,000 - 60,000
30+ days ago

【Remote】 Customer Service Representative【WFH】

The Think Academy International Education Limited

Malaysia
Remote
MYR 20,000 - 100,000
30+ days ago

CUSTOMER SPECIALIST MANAGER

Startentrepreneureonline

Seri Kembangan
On-site
MYR 100,000 - 150,000
30+ days ago

Regional Marketing Manager SEA

Axi

Malaysia
On-site
MYR 50,000 - 80,000
30+ days ago

Customer Support Specialist

Bitdeer Technologies Group

Penang
On-site
MYR 100,000 - 150,000
30+ days ago

MGR- VP, Client Advisor | Kuala Lumpur, MY

United Overseas Bank

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Sales Consultant, PF-i

RHB Banking Group

Johor
On-site
MYR 40,000 - 60,000
30+ days ago

Executive, Retail (Sales)

Ninja Van

Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago

Customer Success Specialist - Marathi- Penang

Teleperformance

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Sales Consultant

CARSOME

Kota Kinabalu
On-site
MYR 150,000 - 200,000
30+ days ago

Customer Success Specialist - Urdu - Penang

Teleperformance

Malaysia
On-site
MYR 100,000 - 150,000
30+ days ago

Sales Consultant

Synergy Alliance

Ipoh
On-site
MYR 30,000 - 50,000
30+ days ago

Sales Consultant — POS Software for Retail & Catering

Synergy Alliance

Ipoh
On-site
MYR 30,000 - 50,000
30+ days ago

Pre-Sales & Customer Success Specialist

Synergy Alliance

Ipoh
On-site
MYR 100,000 - 150,000
30+ days ago

Top job titles:

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Customer Service Officer (Nationwide)
AFFIN Group
Kuching
On-site
MYR 40,000 - 60,000
Full time
30+ days ago

Job summary

A leading financial institution in Kuching seeks a dedicated individual to manage branch operations, ensuring compliance with regulations and enhancing customer experience. The ideal candidate will assist in cross-selling financial products and must possess strong customer service skills and a relevant degree. This role offers a dynamic work environment and the opportunity to make a meaningful impact.

Qualifications

  • Experience in a banking or financial services environment.
  • Strong customer service orientation and communication skills.
  • Ability to work under pressure and meet deadlines.

Responsibilities

  • Manage daily branch operations and compliance with regulations.
  • Enhance customer experience and service delivery.
  • Assist in cross-selling financial products.

Skills

Customer service
Compliance monitoring
Cross-selling
Operational management

Education

Bachelor's degree in a relevant field

Tools

Customer Relationship Management (CRM)
Job description
Overview

Create your future with Affin! You too can make a difference.
Join us at AFFIN, where open minds meet and you can be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose
  • To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirements in accordance to the Bank's internal policy and regulatory requirements.
  • Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
  • To assist in referral and cross selling of deposits/investment/insurance/Wealth/Takaful products & cross selling activities towards achieving branch target.
Accountabilities
Financial
  • To assist in referral and cross selling of deposits/investment/Bancassurance/Banca Takaful products & cross selling activities towards achieving branch target.
  • Prevention of Fraud and Losses (internal and external).
  • To effectively control and monitor cost as per approved budget.
  • Achieve branch Transactional Fee based income target as given.
  • Achieve branch Lead Generation Fee Based Income target as given.
Process
  • Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to onboarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc
  • Ensure adherence to compliance on FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD.
  • Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
  • Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
  • Check and review error correction and checking of daily vouchers.
  • To verify overall cash balancing, related critical reports and cheque confirmation.
  • Processing of daily Incheqs/OCS cheque as per procedures and guidelines.
  • Protect the assets of branch and ensure its proper outlook (internal and external).
  • Ensure that your branch back-up power supply is available at all times, i.e. gen set serviced regularly.
  • To monitor GL entries e.g. sundry, deferred accounts, etc and ensure the timely reversal.
  • Ensure that every subordinate complies in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
  • Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
  • Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
  • Ensure timely submission of reports.
  • Check & review error correction.
  • Checking of daily vouchers.
  • Security & Maintenance Coordinator
  • Digital Video Recorder (DVD) & Close Circuit Television (CCTV)
  • Maintain the upkeep and storage of telephone recorder
  • Verify clear image is displayed on CCTV monitor
  • DVR is in working condition & sufficient space for recording
  • Alarm Monitoring
  • Responsible for alarm testing once a month
  • Managing Security Personnel
  • To ensure verification of third party vendors accessing the premise
  • Electrical and mechanical appliances in working order and neatly displayed
  • Maintain branch cleanliness and promote conducive environment for both customers and staff
  • Responsible for management of IT/Non IT Asset/Fixed Assets
  • Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing
  • Recommend for write off of assets with written down book value
  • Others -Storage and Archival Coordinator
  • Stationeries are systematically arranged and quantity is not excessive
  • Relevant pages/documents of account opening and vouchers are kept in a locked environment
  • Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual
  • Ensure timely reporting of any lapses via Oprisk System within timeline.
  • Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office.
  • Reporting of Suspicious Transaction.
  • Responsible for the renewal of all contracts and licenses.
Customer
  • Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
  • Ensure accuracy and error free in service delivery.
  • Handle customer complaint and resolution within SLA.
  • To manage the Safe Deposit Box facilities for all customer accounts.
  • To ensure data key in the CIF is accurate
  • To manage the branch staff and facilities appearance in line with the Bank’s standard.
  • Provide transaction/support activities for all customer accounts
  • Provide on-going account maintenance support
  • Provide financial services information
  • Solve customer inquiries promptly
  • Monitor and support the collection and maintenance of high quality customer information.
  • To process the following :
  • Cheque book requisition
  • CASA maintenance
  • Documents for Account Services
  • Request for Audit Confirmation to Credit Administration
  • To observe deadlines on ad-hoc assignments
People
  • Resource management i.e. annual leave / attendance / branch meeting.
  • Provide well managed, competent / customer-oriented staff
  • Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals.
Corporate Social Responsibility
  • Social Commitment activities involvement
Other Responsibilities
  • Relief duties- ABM/BM
  • To administer other operational support functions.
  • To manage and undertake ad-hoc assignments assigned by management from time to time.
  • Main holder to Vault & Self Service Machines.
Learning & Growth
  • To involve and contribute to any special project organised by branch.
  • Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth.
  • To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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