customer support representative

Avnet; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global high-service distributor in Subang Jaya seeks a Customer Support Representative. The role involves handling customer inquiries, managing orders, and resolving issues. Candidates should have at least two years of experience and a high school diploma. Strong communication, problem-solving, and multitasking skills are essential. This position offers a dynamic work environment.

Qualifications

• Minimum of two years of related experience.
• Strong computer and email skills.
• Ability to work in a fast paced environment.

Responsibilities

• Responds to customer inquiries via calls, chats, and emails.
• Expedites critical orders and resolves issues.
• Maintains good customer relations and updates records.

Skills

Communication

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Job description

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:

Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:

• Typically requires a minimum of two years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.