【Remote】 Customer Service Representative【WFH】

The Think Academy International Education Limited; Malaysia; Remote; MYR 20,000 - 100,000; Full time

Job summary

An international education organization is seeking a remote Student Advisor to provide course consultations and exceptional customer service. This role requires fluency in English and involves managing trial courses, student transfers, and assisting teaching staff. The ideal candidate is proactive with strong communication skills and a customer-focused mindset.

Qualifications

• Fluent in English (both spoken and written).
• Quick to learn the basic knowledge required for work.
• Strong sense of responsibility and meticulous work ethic.

Responsibilities

• Responsible for enrolling trial courses for clients and managing student transfers.
• Recommend suitable classes based on students' learning progress.
• Assist teaching staff with additional tasks as needed.

Skills

Fluency in English

Quick learner

Good communication skills

Problem-solving skills

Job description

Remote

Location: Remote ( Work from homeinMalaysia )

Category: Full time position, 40 hours per week

Company Overview

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.

Think Academy , the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English .

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Key Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.

Qualifications:

• Fluent in English (both spoken and written).
• Quick to learn and master the basic knowledge required for work, with some experience in graphic software.
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.
• No work experience required

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

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