Customer Success Specialist - Urdu - Penang

Teleperformance; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Penang, Malaysia is seeking an Urdu-speaking Customer Service Representative to handle inquiries via email, live chat, and phone. The ideal candidate must have a Bachelor's Degree and be proficient in both Urdu and English. Responsibilities include addressing customer queries, providing information, and documenting interactions. The role requires flexibility to work in rotational shifts, offering a competitive salary and a supportive multicultural work environment.

Benefits

Competitive salary and benefits package

Paid training and development opportunities

Supportive and multicultural work environment

Opportunities for career advancement

Qualifications

• Proficiency in Urdu and English (spoken and written) is required.
• Prior experience in customer service, call center, or BPO is preferred.
• Willingness to work in rotational shifts, including weekends and public holidays.

Responsibilities

• Handle incoming customer queries in Urdu and English via phone, chat, and email.
• Assist customers with product or service-related questions.
• Provide accurate information and effective solutions in a timely manner.
• Document customer interactions and update relevant systems.
• Meet performance targets and ensure high levels of customer satisfaction.

Skills

Proficiency in Urdu and English

Good communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor's Degree

Job description

Overview

Job Description:We are hiring a Urdu-speaking Customer Service Representative to join our team in Penang, Malaysia. In this role, you will be responsible for handling customer inquiries via email, live chat, and phone, delivering excellent service and support to ensure customer satisfaction.

Qualifications

Requirements:

• Bachelor's Degree is a must

• Proficiency in Urdu and English (spoken and written) is required.

• Prior experience in customer service, call center, or BPO is preferred.

• Good communication, problem-solving, and interpersonal skills.

• Willingness to work in rotational shifts, including weekends and public holidays.

• Must be based in, or willing to relocate to, Penang, Malaysia.

Benefits:

• Competitive salary and benefits package

• Paid training and development opportunities

• Supportive and multicultural work environment

• Opportunities for career advancement

Responsibilities

• Handle incoming customer queries in Urdu and English via phone, chat, and email.

• Assist customers with product or service-related questions, complaints, and technical issues.

• Provide accurate information and effective solutions in a timely manner.

• Document customer interactions and update relevant systems.

• Escalate complex issues to the appropriate department when necessary.

• Meet performance targets and ensure high levels of customer satisfaction.