Customer Success Associate: Onboarding & Solutions

Razorpay; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Fintech company is seeking a Customer Success Associate to enhance the onboarding experience for new merchants. The role involves addressing merchant queries, advocating for their needs internally, and refining processes for efficiency. Ideal candidates have a Bachelor's degree and 1-2 years experience in customer service, are strong communicators, and enjoy building client relationships.

Qualifications

• 1 - 2 years of experience in Customer Service/Success from banking/fintech/IT industry.
• Fresh Graduates are welcome to apply.
• Enjoys solving problems and has strong communication skills.

Responsibilities

• Take charge of the onboarding process for new merchants.
• Address merchant queries and provide effective solutions.
• Act as a dedicated advocate for merchants within the company.

Skills

Problem-solving

Client relationship management

Strong communication skills

Organizational skills

Education

Bachelor's degree in any field or equivalent experience

Job description

A leading Fintech company is seeking a Customer Success Associate to enhance the onboarding experience for new merchants. The role involves addressing merchant queries, advocating for their needs internally, and refining processes for efficiency. Ideal candidates have a Bachelor's degree and 1-2 years experience in customer service, are strong communicators, and enjoy building client relationships.