Customer Service Assistant - SkyAvenue

Genting Malaysia; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading entertainment company in Malaysia is seeking candidates for a customer service role. Responsibilities include handling customer inquiries, providing efficient services to guests, and assisting in promotions. The ideal candidate should have good communication skills in English and Bahasa Malaysia, and proficiency in Mandarin is an advantage. This role is pivotal in enhancing customer satisfaction in various events and promotions.

Qualifications

• Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages.
• Well-groomed and pleasant personality.
• Computer literacy and possess PC knowledge.

Responsibilities

• Handle inbound calls and customer enquiries.
• Provide friendly and efficient services to guests.
• Assist in the execution of mall's promotions and events.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Proficiency in Mandarin

Job description

Responsibilities

• Handling all inbound call, over-the-counter request pertaining to customer general enquiries, complaints, comments, feedbacks and Customer Satisfaction Survey;
• To provide friendly and efficient services to guests and visitors in the mall;
• Lost & Found Handling;
• Assist in the execution of mall’s promotion and events;
• Assist in the marketing campaigns and redemption of vouchers/merchandise;
• Distribution of circulars to in-house tenants;
• To assist in any other ad-hoc assignments from Superiors;
• Able to work in a team to achieve the required KPI elements and SLA;

Job Requirement

• Possess good communication skills in English and Bahasa Malaysia, preferably with Mandarin or other languages will be added advantage;
• Well-groomed and pleasant personality;
• Computer literacy and possess PC knowledge;