Technician jobs in Malaysia
Japanese-Speaking Technical Support Engineer — Hybrid
City of Shakopee, MN
Technical Support Engineer (Japanese speaking)
City of Shakopee, MN
Technical Assistant (Kuala Berang, Terengganu)
Uemedgenta
DevOps-Driven Technical Support Engineer
Hitachi Sunway Information Systems Sdn. Bhd.
Discover more opportunities than anywhere else. Find more jobs nowTechnical Clerk (18 Months)
Körber Pharma Packaging AG
Hybrid Technical Support Engineer (FinTech & Cloud)
Glints
Connect with headhunters to apply for similar jobsApplication Engineer (Technical Support)
Hunters International Sdn Bhd
Technical Support Engineer — ITIL & Customer Excellence
Scicom MSC Berhad
Software Technical Support Engineer
Tungsten Automation
Job Opportunity – General Helper cum Deck Foreman
EP Group of Companies
Production/Engineering Assistant
Hirehub Management Sdn. Bhd.
Associate Field Service Engineer
Job summary
A technology services company in Klang City is seeking an individual for on-site technical support. This role involves providing assistance for desktop hardware, applications, and network issues, along with installation and troubleshooting tasks. Candidates should possess a diploma or degree in computer science or a related field, have strong communication skills, and be able to work independently. The job requires adaptability to a fast-paced environment and willingness to travel within Klang Valley.
Qualifications
- Strong interpersonal skills with a customer-centric approach.
- Basic understanding of IT troubleshooting and root cause analysis.
- Proficiency in English; Mandarin or other dialects are a plus.
Responsibilities
- Provide technical support for desktop hardware and applications at client sites.
- Assist in the installation and configuration of software.
- Perform troubleshooting for hardware and software issues.
Skills
Education
- On-site Technical Support: Provide basic support for desktop hardware, applications, email, printers, and network-related issues at client sites.
- Installation and Configuration: Assist in the installation, de-installation, and configuration of MS Windows OS, applications, and user software.
- Break/Fix Troubleshooting: Perform initial troubleshooting for hardware and software issues, escalating more complex problems to senior engineers.
- Moves, Adds, and Changes (MAC): Support hardware and software relocations and updates as part of project requirements.
- Preventive Maintenance: Participate in preventive maintenance activities to ensure system performance and stability.
- Escalation Management: Escalate unresolved technical issues to the Field Service Team Lead / Supervisor for timely resolution.
- Project Rollouts and Installation: Assist in project rollouts and the installation of new systems and technologies.
- Service Level Agreement (SLA) Compliance: Ensure service requests are responded to and resolved within the agreed timeframes to meet SLA requirements.
- Qualifications: Diploma or bachelor’s degree in computer science / information technology or engineering (Computer / Telecommunication) or equivalent.
- Interpersonal Skills: Strong interpersonal skills with a customer‑centric approach and good communication skills.
- Technical Knowledge: Basic understanding of IT troubleshooting and root cause analysis, with working knowledge of Microsoft desktop applications and Windows OS.
- Language Skills: Proficiency in English, both written and verbal; Mandarin or other dialects are a plus.
- Work Environment Adaptability: Ability to adapt to a fast‑paced IT environment and adjust to user requirements as needed.
- Independent Work: Ability to work independently with minimal supervision and take ownership of assigned tasks.
- Travel Requirement: Must be willing to travel within the Klang Valley and possess own transportation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.