Japanese-Speaking Technical Support Engineer — Hybrid

City of Shakopee, MN; Bayan Lepas; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global technology leader is seeking a Technical Support Engineer who is fluent in Japanese. This role involves partnering with customers to resolve technical issues and enhance their experience. Ideal candidates will have a degree in engineering or related field, programming skills, and knowledge of electronic circuits. The position offers competitive benefits, a hybrid work model, and opportunities for professional development in an inclusive workplace.

Benefits

Competitive salary

Company and personal performance-based bonus

Flexible working hours

Gym facilities

Accessible modern offices

Qualifications

• Business level fluency in Japanese (JLPT N3 and above).
• 1+ year of experience in a Technical Support role is preferred.
• Familiarity with electronic circuit design and instrumentation.

Responsibilities

• Handle inbound technical support requests via Phone, Email, Web.
• Resolve customer issues during installation and maintenance.
• Create and manage knowledge base articles for customer self-service.

Skills

Business level Japanese speaking

Proficiency in programming languages

Excellent verbal and written communication skills

Problem-solving abilities

Customer focus

Education

Bachelor's degree in engineering or science-related field

Tools

LabVIEW

Job description

A global technology leader is seeking a Technical Support Engineer who is fluent in Japanese. This role involves partnering with customers to resolve technical issues and enhance their experience. Ideal candidates will have a degree in engineering or related field, programming skills, and knowledge of electronic circuits. The position offers competitive benefits, a hybrid work model, and opportunities for professional development in an inclusive workplace.