DevOps-Driven Technical Support Engineer

Hitachi Sunway Information Systems Sdn. Bhd.; Malaysia; On-site; USD 7,000 - 15,000; Full time

Job summary

An established industry player is seeking a dedicated Service Delivery Engineer to enhance customer satisfaction through technical support and problem resolution. This role involves developing and maintaining continuous integration and deployment pipelines, ensuring service level agreements are met, and proactively assisting businesses to minimize issues. The ideal candidate will possess a degree in Information Technology or Computer Science, along with relevant experience in server and network engineering. Join a vibrant team where your skills will contribute to improving service quality and customer relations in a dynamic environment.

Qualifications

• 1-2 years experience in Server/System, Network, or Security Engineering.
• Degree in IT or Computer Science required.

Responsibilities

• Respond to technical and customer relations inquiries regarding products.
• Develop and maintain CI/CD pipelines for product changes.

Skills

Analytical Skills

Problem-Solving Skills

Team Collaboration

Customer Relations

Technical Knowledge

Education

Degree/Diploma in Information Technologies

Degree/Diploma in Computer Science

Tools

MS Windows Operating Systems

Cisco Network

F5

Fortinet Firewall

Linux OS

Windows Server OS

HPE Hardware

Red Hat Virtualization

Job description

An established industry player is seeking a dedicated Service Delivery Engineer to enhance customer satisfaction through technical support and problem resolution. This role involves developing and maintaining continuous integration and deployment pipelines, ensuring service level agreements are met, and proactively assisting businesses to minimize issues. The ideal candidate will possess a degree in Information Technology or Computer Science, along with relevant experience in server and network engineering. Join a vibrant team where your skills will contribute to improving service quality and customer relations in a dynamic environment.