Associate Field Service Engineer

CTC Global; Klang City; On-site; MYR 30,000 - 45,000; Full time

Job summary

A technology services company in Klang City is seeking an individual for on-site technical support. This role involves providing assistance for desktop hardware, applications, and network issues, along with installation and troubleshooting tasks. Candidates should possess a diploma or degree in computer science or a related field, have strong communication skills, and be able to work independently. The job requires adaptability to a fast-paced environment and willingness to travel within Klang Valley.

Qualifications

• Strong interpersonal skills with a customer-centric approach.
• Basic understanding of IT troubleshooting and root cause analysis.
• Proficiency in English; Mandarin or other dialects are a plus.

Responsibilities

• Provide technical support for desktop hardware and applications at client sites.
• Assist in the installation and configuration of software.
• Perform troubleshooting for hardware and software issues.

Skills

Customer-centric approach

Communication skills

Basic IT troubleshooting

Knowledge of Microsoft desktop applications

Education

Diploma or Bachelor’s degree in Computer Science / IT / Engineering

Job description

Responsibilities

• On-site Technical Support: Provide basic support for desktop hardware, applications, email, printers, and network-related issues at client sites.
• Installation and Configuration: Assist in the installation, de-installation, and configuration of MS Windows OS, applications, and user software.
• Break/Fix Troubleshooting: Perform initial troubleshooting for hardware and software issues, escalating more complex problems to senior engineers.
• Moves, Adds, and Changes (MAC): Support hardware and software relocations and updates as part of project requirements.
• Preventive Maintenance: Participate in preventive maintenance activities to ensure system performance and stability.
• Escalation Management: Escalate unresolved technical issues to the Field Service Team Lead / Supervisor for timely resolution.
• Project Rollouts and Installation: Assist in project rollouts and the installation of new systems and technologies.
• Service Level Agreement (SLA) Compliance: Ensure service requests are responded to and resolved within the agreed timeframes to meet SLA requirements.

Requirements

• Qualifications: Diploma or bachelor’s degree in computer science / information technology or engineering (Computer / Telecommunication) or equivalent.
• Interpersonal Skills: Strong interpersonal skills with a customer‑centric approach and good communication skills.
• Technical Knowledge: Basic understanding of IT troubleshooting and root cause analysis, with working knowledge of Microsoft desktop applications and Windows OS.
• Language Skills: Proficiency in English, both written and verbal; Mandarin or other dialects are a plus.
• Work Environment Adaptability: Ability to adapt to a fast‑paced IT environment and adjust to user requirements as needed.
• Independent Work: Ability to work independently with minimal supervision and take ownership of assigned tasks.
• Travel Requirement: Must be willing to travel within the Klang Valley and possess own transportation.