Hybrid Technical Support Engineer (FinTech & Cloud)

Glints; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A dynamic tech company in Kuala Lumpur is seeking a Technical Support Engineer to provide client support and optimize operations. The role requires a minimum of 3 years experience in a technical support environment, preferably within fintech. A hybrid working model is available, requiring office attendance 2-3 days a week. Ideal candidates should have strong analytical and problem-solving skills, and be familiar with cloud technologies.

Qualifications

• Minimum 3 years of experience in a technical support organization.
• Familiarity with logging and database query tools.
• Excellent verbal and written English communication skills.

Responsibilities

• Provide technical support and updates via phone, email, or message.
• Track customer interactions and update case details in Jira.
• Set up log monitoring and investigate triggered alarms.

Skills

Technical problem solving

Analytical skills

Strong communication

API familiarity

Tools

Jira

Postman

Cloud technologies (Azure / AWS / GCP)

Job description

A dynamic tech company in Kuala Lumpur is seeking a Technical Support Engineer to provide client support and optimize operations. The role requires a minimum of 3 years experience in a technical support environment, preferably within fintech. A hybrid working model is available, requiring office attendance 2-3 days a week. Ideal candidates should have strong analytical and problem-solving skills, and be familiar with cloud technologies.