Supply Chain à Malaisie

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Responsible for providing direct support to customers in handling Standard Orders throughout the order to cash process (from customer order to invoicing) and keeping customers updated on deliveries. Responsible for activating internal processes for order execution.

Job Description

• Execute and manage order processes (order to cash) via ERP system.
• Place orders with internal factories and external suppliers.
• Communicate with customers and follow up on order acknowledgements.
• Manage delivery terms, timing, and adhere to budgets.
• Handle import/export shipments and shipping documents with customs and authorities.
• Follow up on order backlog, inventory control, and goods movement.
• Ensure proper invoicing processes (advance invoice, delivery invoice, official invoice).
• Manage claims (external supplier claims and ACT claims) and follow up.
• Promote innovative mindset for order process improvements.
• Liaise and work closely with third-party providers.

What You Know

• Diploma or Degree in Business Administration, Supply Chain, or equivalent.
• Minimum 5 years of experience in order management, logistics, and planning.
• Good communication skills and proficiency in MS applications.
• Ability to work independently with minimal supervision and interact across all levels and cultures.
• Customer service orientation and ability to prioritize and multitask.

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Your application will include the following questions:

• Which of the following qualifications do you have?
• What is your expected monthly basic salary?
• How many years of experience do you have as an Order Management Executive?
• What is your right to work in Malaysia?
• How much notice are you required to give your current employer?
• Are you available to work on public holidays?

Alfa Laval has been established in Southeast Asia since 1969, starting with its first sales office in Malaysia. Over the decades, it has grown to support the local markets with a strong presence across Malaysia, Singapore, Indonesia, Thailand, Philippines, and Vietnam (Hanoi and Ho Chi Minh).

Global trends in food, transport, energy, and environment are rising, with increasing demand for safe foods, stricter environmental regulations, sustainable energy production, and more efficient marine transport solutions—areas where Alfa Laval has extensive experience and innovative solutions.

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