Customer Director

Plexus Manufacturing Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing firm in Malaysia is seeking a skilled professional to enhance customer relationships and drive sales growth. The role involves developing innovative solutions that meet customer needs, ensuring satisfaction, and managing financial objectives effectively. Candidates should have experience in relationship management and a strong grasp of sales enablement strategies. This position offers various perks including medical and dental benefits, and sports facilities.

Benefits

Medical benefits

Dental benefits

Miscellaneous allowance

Gym access

Parking

Meal subsidy

Qualifications

• Experience in a role requiring relationship management.
• Ability to develop profitable revenue strategies.
• Mastery of sales enablement methodologies.

Responsibilities

• Develop creative solutions to differentiate service offerings.
• Advocate for customer needs and exceed satisfaction goals.
• Manage customer P&L to meet financial objectives.

Skills

Customer relationship management

Financial management

Sales strategy development

Cross-functional collaboration

Job description

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Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization.

Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.

Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.

Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.

Learn and develop mastery of Plexus's sales enablement methodology.

Unlock job insights

Your application will include the following questions:

• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience in a role which requires relationship management experience?

Perks and benefits Medical Miscellaneous allowance Dental Sports (e.g. Gym) Parking Event Center, Employee Privilege Program, Meal Sub

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