Program Management Specialist

ASE Global; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology solutions provider in Penang is seeking an experienced account manager. Responsibilities include managing customer accounts, ensuring revenue growth, and leading cross-functional teams to meet client objectives. The ideal candidate will have at least three years of experience, a degree, and be fluent in both English and Mandarin. Strong problem-solving and analytical skills are crucial. This role offers a dynamic working environment focused on customer satisfaction.

Qualifications

• Minimum 3 years of working experience required.
• Must be assertive, self-motivated and able to work independently.
• Detailed understanding of product development life cycle and supply chain processes.

Responsibilities

• Manage overall account of assigned customers and set revenue targets.
• Lead cross-functional projects with project managers for client requirements.
• Conduct satisfaction reviews and corrective action plans.

Skills

Account management

Presentation skills

Fluent in English and Mandarin

Problem-solving

Numerical analytical skills

Education

Degree

Job description

Primary Responsibilities

• Responsible for overall account management of assigned customers/accounts
• Responsible for revenue and organic growth targets
• Responsible for RFQ and pricing, legal affairs, negotiations (in any assigned area)
• Responsible for understanding and driving the customer/account P&L (sales, margins, mark‑ups), contribution goals, inventory goals and any other specific cost drivers.
• Responsible for building and maintaining good working relationship with assigned customer through consistent, timely and accurate data feed
• Responsible to understand customer contracts and the relation to actual production and processes
• Be the key channel of communication for customers and act as escalation in the event of customer issues
• In charge of customer’s satisfaction reviews and corrective actions
• PIC and coordinator for hosting all customer visits
• Lead customer programs and cross functional management, working closely with project managers to meet customer’s requirements and objectives (Example: VA/VE, NPI, Transfer programs)
• Identify & develop profitable new business opportunities through market research and funnel generation
• Work closely and maintain good working relationships with ASE global sales team to identify and drive opportunities

Qualification & Experience

• Degree with minimum 3 years’ working experience
• Assertive and self‑motivated with the ability to work independently and in a team environment
• Excellent presentation skills and preparation of presentation materials
• Ability to interact with all levels/positions including Senior Positions
• Fluent in BOTH English and Mandarin
• Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.
• Strong problem‑solving skills, and numerical analytical skills. Meticulous and detail oriented.
• Understanding of product development life cycle and supply chain processes such as forecasting, planning, inventory management, operations, manufacturing, procurement, sourcing, transportation and warehousing.