Supply Chain jobs in Malaysia
Customer Director
Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A)
Merchandiser Executive
Nasty Holding Sdn Bhd
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6527 - Planner cum Buyer (Senior Level)
Agensi Pekerjaan Minde Group Sdn Bhd
Payroll Specialist
Asia Recruit (Permanent, Contract, & Executive Recruitment)
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ADI Resourcing
6430 - Procurement Engineer
Agensi Pekerjaan Minde Group Sdn Bhd
Electrical and Instrumentation Engineer (PGU)
Agensi Pekerjaan Great Pyramid Sdn Bhd
Connect with headhunters to apply for similar jobsStrategic Sourcing & Procurement Manager
Agensi Pekerjaan Minde Group Sdn Bhd
6563 - Purchasing Manager
Agensi Pekerjaan Minde Group Sdn Bhd
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Senior Materials & Logistics Lead for Data Center Builds
Wood Group
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Agensi Pekerjaan Minde Group Sdn Bhd
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Agensi Pekerjaan Minde Group Sdn Bhd
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Agensi Pekerjaan Minde Group Sdn Bhd
6587 - Procurement Manager
Agensi Pekerjaan Minde Group Sdn Bhd
6546 - Purchasing Manager
Agensi Pekerjaan Minde Group Sdn Bhd
Global Shipping & Logistics Leader
Agensi Pekerjaan Minde Group Sdn Bhd
Production Superintendent (SMT & Manual Insert process) 1
Celestica Inc.
Air Freight & Warehouse Ops Assistant
Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A)
Air Freight, Warehouse Operation Assistant (Alor Gajah, Melaka)
Agensi Pekerjaan Versatile Creation Sdn. Bhd. 201801011153 (1273169-A)
6424 - Production Manager
Agensi Pekerjaan Minde Group Sdn Bhd
Customer Director
Job summary
A leading recruitment agency in Malaysia, located in Penang, is seeking a senior-level customer management professional. The role requires over 8 years of experience in managing customer relationships and program management. Ideal candidates will possess strong leadership and communication skills, with a strategic mindset focused on customer satisfaction and growth. This is a key role involving cross-functional teamwork to ensure successful execution of customer account strategies.
Qualifications
- 8+ years in a senior-level customer management or program management role.
- Strong leadership and people management skills are required.
- Excellent communication, negotiation, and interpersonal abilities are necessary.
Responsibilities
- Ensure customer satisfaction meets or exceeds expectations.
- Lead a cross-functional team to meet customer needs.
- Create account plans and strategies to increase revenue.
Skills
Education
- Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus.
- Lead a cross‑functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
- Create a working account plan which includes analysis and strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing and engineering).
- Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers.
- Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction.
- Build and develop multi‑level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs.
- Partner with other key Plexus functions (e.g., manufacturing and engineering) in furthering the customer relationship.
- Increase Plexus revenue and profitability. Establish clearly defined financial objectives for customers.
- Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
- At least 8 years of proven experience in a senior‑level customer management or program management role.
- Strong leadership and people management skills.
- Excellent communication, negotiation and interpersonal abilities.
- Strategic thinking with the ability to align customer strategies with business objectives.
- Analytical mindset with the ability to interpret data and make data‑driven decisions.
- Demonstrated track record of driving customer satisfaction and loyalty.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.